AIS Middle Office Administrator, Senior Associate

State Street; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

State Street is seeking a Middle Office Administrator, Senior Associate, to support daily operational activities across Treasury and Cash Management, and other middle-office functions. You will work with clients, investment managers, custodians, and internal teams to resolve exceptions and ensure timely, accurate service delivery.

The role requires a strong financial background, 3+ years in hedge funds or related services, and proficiency in MS Office, data analytics, and automation tools.

Qualifications

• Bachelor's degree or above in Accounting, Finance, Economics, or related discipline.
• 3+ years of Hedge funds service, fund administration or financial related services roles.
• Experience in client service, operational risk management, exception handling, and stakeholder engagement.
• Experience supporting process improvement, automation, system implementation, or transformation initiatives is an advantage.
• Strong computer skills, particularly Microsoft Excel and data analysis tools.

Responsibilities

• Execute daily operational, control, and oversight activities in accordance with established procedures, client requirements, and regulatory standards.
• Serve as a subject matter expert for assigned processes, supporting daily operations, issue resolution, and timely delivery of accurate outputs.
• Monitor workflow performance, identify operational risks and control gaps, and elevate issues appropriately while providing timely updates to management and stakeholders.
• Maintain process documentation and ensure compliance with corporate policies, risk controls, and standard operating procedures.
• Investigate and resolve complex operational exceptions, ensuring service levels and client expectations are met.
• Build and maintain effective working relationships with internal and external stakeholders to support business objectives and client service delivery.
• Support operating model improvements, projects implementation, migrations, and business initiatives as required.
• Utilize AI, automation, and data analytics tools to improve operational efficiency, enhance data quality, strengthen controls, and support process improvements.
• Contribute to team development through training, knowledge sharing, SOP enhancement, and support for succession planning.

Skills

Asset management

Risk controls

MS Office

Data analytics

Python

AI

Engineering stakeholder management

Education

Bachelor's degree in Accounting, Finance, Economics

Tools

MS Excel

Trading platforms

Pricing platforms

VBA

Job description

Who We Are Looking For

We are seeking a candidate with strong Middle Office Operations experience and a sound financial background. The role may support Treasury and Cash Management, Transaction Lifecyle Management and other Middle Office related operational services and involves partnering closely with clients, investment managers, custodians, counterparties, and internal teams to support daily operational activities, resolve exceptions, and address complex operational challenges. The successful candidate will collaborate with global stakeholders to ensure timely and accurate delivery of services while maintaining a high standard of client service, risk management, and operational excellence.

Who We Are Looking For

We are seeking a candidate with strong Middle Office Operations experience and a sound financial background. The role may support Treasury and Cash Management, Transaction Lifecyle Management and other Middle Office related operational services and involves partnering closely with clients, investment managers, custodians, counterparties, and internal teams to support daily operational activities, resolve exceptions, and address complex operational challenges. The successful candidate will collaborate with global stakeholders to ensure timely and accurate delivery of services while maintaining a high standard of client service, risk management, and operational excellence.

Why This Role Is Important To Us

The team you will be joining is a key contributor to State Street's success, supporting institutional investors globally in managing risk, navigating market complexity, and achieving their investment objectives. In this role, you will act as a first line of defense by identifying and escalating potential risks, ensuring the accuracy and integrity of operational deliverables, and supporting the resolution of client and operational issues. Working closely with internal partners and external stakeholders, you will help deliver efficient, scalable, and client-focused solutions while contributing to operational excellence and the continued success of the organization.

What You Will Be Responsible For

As Middle Office Administrator, Senior Associate, you will be responsible for:

• Execute daily operational, control, and oversight activities in accordance with established procedures, client requirements, and regulatory standards.
• Serve as a subject matter expert for assigned processes, supporting daily operations, issue resolution, and timely delivery of accurate and high-quality outputs.
• Monitor workflow performance, identify operational risks and control gaps, and elevate issues appropriately while providing timely updates to management and stakeholders.
• Maintain process documentation and ensure compliance with corporate policies, risk controls, and standard operating procedures.
• Investigate and resolve complex operational exceptions, ensuring service levels and client expectations are consistently met.
• Build and maintain effective working relationships with internal and external stakeholders to support business objectives and client service delivery.
• Support operating model improvements, projects implementation, migrations, and business initiatives as required.
• Utilize AI, automation, and data analytics tools to improve operational efficiency, enhance data quality, strengthen controls, and support process improvements.
• Contribute to team development through training, knowledge sharing, SOP enhancement, and support for succession planning.

What We Value

These skills will help you succeed in this role

• Experience in asset management, banking operations, fund administration, or financial services environments.
• Strong understanding of financial products, operational processes, and risk controls; experience in Hedge Fund services or Middle Office functions is an advantage.
• Advanced knowledge of MS office; experience with trading and pricing platforms, VBA, Python or AI or data analytics tools is preferred.
• Ability to analyze complex information and communicate effectively through clear, concise, and client-ready communications.
• Support the onboarding and training of new team members, providing day-to-day coaching, guidance, and knowledge sharing to promote consistent performance and development.
• Excellent English communication skills, both verbal and written, with strong interpersonal and stakeholder management abilities.
• Self-motivated, adaptable, and able to work independently while effectively managing multiple priorities in a fast-paced environment.
• Strong problem-solving skills, sound judgment, and a proactive approach to identifying and resolving operational issues.
• A continuous improvement mindset with an interest in leveraging technology, automation, and data-driven solutions to enhance operational effectiveness.

Education & Preferred Qualifications

• Bachelor's degree or above in Accounting, Finance, Economics, or a related discipline. A Finance background is preferred.
• 3+ years of experience in Hedge funds service, fund administration or financial related services roles.
• Experience in client service, operational risk management, exception handling, and stakeholder engagement.
• Experience supporting process improvement, automation, system implementation, or transformation initiatives is an advantage.
• Strong computer skills, particularly Microsoft Excel and data analysis tools.
• Flexibility to support global stakeholders across different time zones when required.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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Job ID: R-799872