Airside Manager

Duties and Responsibilities

• Responsible for the day-to-day operations.

• Manage the full spectrum of Airside operations, including but not limited to departure and arrival handling, cargo transfer, and baggage services.

• Manage a team of Duty Managers on shift duties, as well as the larger team of airside staff.

• Serve as the point of escalation for the Duty Managers and other teams in your assigned terminal(s) (must be contactable via the company-issued mobile phone 24x7).

• Oversee all Aircraft Interior Cleaning matters.

• Oversee all Airside support matters (staff transport, etc.).

• Manage airline accounts in the assigned terminal(s) — engage airline Station Managers and their representatives regularly and ensure that issues raised are addressed promptly.

• Serve as the point of contact for airlines in the assigned terminal(s).

• Co-ordinate and attend regular/ad-hoc meetings of airlines in the assigned terminal(s), take meeting minutes and ensure prompt follow-up of all action items.

• Work with CAAS and CAG where necessary pertaining to issues involving the airlines in your assigned terminal(s).

• Serve as the point of contact for Airside Operations for all airline audits of assigned airlines, and be responsible for audit preparation and readiness.

• Be responsible for the coordination and facilitation of airline system trials, terminal moves, and system cutovers for airlines in your assigned terminal(s).

• Monitor the daily shift reports (including on weekends) sent by the Duty Terminal Managers under your charge and take ownership to resolve follow-up items.

• Ensure that Duty Managers report all relevant incidents in dHub where necessary and keep the Head of Airside informed.

• Work with Resource Planning and Human Resources to ensure sufficient staffing levels at your assigned terminal(s) to deliver on Service Level Agreements (SLAs).

• Be responsible for planning and ensuring that all staff in your designated terminal(s) are current in all mandatory certifications required to perform their jobs.

• Be responsible for the development, appraisal, and discipline of the teams within your designated terminal(s).

• Any other duties assigned by the Head of Airside.

Requirements

• Possess a degree or higher from a recognised institution, or demonstrable experience in lieu of a degree.

• At least 5 years of experience managing operations at an airline or ground handling company.

• While this role has regular hours, candidates must be able to perform shift duties where required to supervise operations in the assigned terminal(s).

• Willing to hold the company-issued mobile phone and respond to escalations on a 24x7 basis.

• Willing to monitor the shift reports from Duty Terminal Managers 7 days a week.

• Well-versed in the full spectrum of customer service operations (i.e. check-in, departure and arrival handling, excess baggage & ticketing, arrival services (lost & found), and lounges).

• Able to lead and motivate large teams to deliver operational excellence.

• Must be comfortable working in a high-stress operational environment and be able to make sound decisions in crises.

• Candidates with a proven track record in a similar role may be considered for the Senior Terminal Manager role.