Airport Passenger Services (Customer Service) | Up to $3000 | No Exp Needed

HEY ROCKET PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in the travel sector is seeking a Customer Service Agent to enhance passenger experiences. Responsibilities include managing check-in, assisting passengers, and delivering outstanding service during shifts. Ideal candidates will have NITEC qualifications, strong communication skills, and a passion for customer service.

Qualifications

• Minimally NITEC / Higher NITEC / Diploma required.
• Prior experience in customer service is a plus.
• Excellent communication and interpersonal skills are essential.

Responsibilities

• Manage check-in processes and documentation.
• Assist passengers using Self-Service Kiosks and Auto Bag Drops.
• Perform gate handling and coordinate departure activities.

Skills

Communication

Interpersonal Skills

Teamwork

Adaptability

Education

NITEC / Higher NITEC / Diploma

Job description

As a Customer Service Agent/Officer, you'll be a key part of creating a positive travel experience for our passengers. Whether you're assisting passengers at the check-in counter, providing exceptional service in our exclusive lounges, coordinating departure activities or leading a team of dedicated professionals, your contributions will be invaluable.

Key Responsibilities:

• Manage check-in processes: Ensure accurate documentation and boarding passes are issued.

• Assist and guide passengers: Guide passengers using Self-Service Kiosks and Auto Bag Drops, escort transit passengers between the arrival gate and the Transfer Holding Area and assist passengers who require special accommodations or support.

• Perform gate handling: Coordinate departure activities, communicate with airline crews, and work collaboratively with various departments to ensure a timely and efficient departure.

• Provide exceptional customer service: Assist passengers with a friendly and professional demeanour, creating memorable and positive experiences.

Salary & Remuneration:

• Basic Salary up to $2,500

• Monthly allowances up to $500

• Sign on bonus up to $5000

• Eligible for OT

• Variable Bonuses (AWS / Performance Bonus)

Requirements:

• Minimally NITEC / Higher NITEC / Diploma

• Prior experience in customer service is a plus but not required

• Excellent communication and interpersonal skills

• Keen learner who can work independently and as part of a team

• Must be able to commit to rotating shifts (morning/ afternoon/ night)

If you're passionate about providing exceptional customer service and looking for a rewarding career, we invite you to join our team. Apply now!

Hey Rocket Pte Ltd (EA 21C0816)
Lisa Chi (R24124761)