Airport Operations Manager

Operations Matters

• Lead staff at the assigned terminal(s) and maintain sufficient manpower for optimal terminal operations.

• Ensure compliance with all Operational KPIs and Safety & Security procedures across all terminals during each shift.

• Manage day-to-day deployment.

• Oversee daily key activities, such as hotspot checks, trolley transfers, taxi operations coordination and porter services.

• Guide and coach staff to carry out their duties efficiently and effectively.

• Foster a culture of service excellence by collecting and encouraging compliments to achieve the company’s Service Quality goals.

• Investigate reported incidents or accidents and implement new processes and control measures as needed.

• Serve as Project Lead for assigned initiatives, overseeing all phases from planning and implementation to processing updates and stakeholder management.

Administration Matters

• Manage attendance, leave, discipline, morale and welfare for approximately 60-120 direct reports in the assigned terminal(s).

• Plan the monthly roster for TSO and TCO.

• Manage attendance and overtime reports for payroll verification.

• Conduct performance appraisals for all direct reports.

• Ensure proper housekeeping of the terminal office, including updated notices and deployment boards.

• Communicate policies, processes and important information to all direct reports.

• Facilitate staff engagement and address grievances effectively.

Equipment and Training

• Ensure that all allocated equipment is properly maintained, focusing on serviceability and cleanliness.

• Maintain a sufficient number of qualified and competent personnel for key roles, such as equipment operators.

• Hold regular coaching sessions with direct reports to support their development.

Client Management

• Respond to client service calls promptly during shift duty.

• Foster strong relationships and maintain a positive working rapport with clients and other airport business partners.

• Perform any other duties as assigned by management.

Periodic Duties:

• Perform Operations Supervisor responsibilities when required.

• Perform Terminal Management Centre (TMC) duties as needed.

• Attend regular Ops meetings for performance reviews and business/operations updates.

• Lead operational/service improvement or business development projects as assigned.

Job Specifications (Qualifications/Experiences):

• Degree in Science/Engineering from a recognized university preferred.

• Minimum 3 years of managerial experience in airport terminal operations or operations management.

• Familiarity with Changi Airport terminal operations is an added advantage.

• Project Management skills are an added advantage.

• Possess excellent interpersonal, communication and organizational skills.

• Adaptable to change and a good team player.

• Able to work on Shift Duty.

• Proficient in Microsoft Office.

• Able to obtain an Airport Pass (Airside).