Airfreight Customer Service Supervisor - JD1907

RK RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics company in Singapore is looking to hire a Freight Forwarding Coordinator. You will play a pivotal role in ensuring customer satisfaction by managing shipments, coordinating with international agents, and leading a team while adhering to strict IATA regulations. Candidates should have significant experience in the field and strong interpersonal skills.

Qualifications

• Preferably with minimum 5 years of experience in freight forwarding.
• Dangerous Goods Regulations (DGR) trained will be an advantage.
• Pleasant personality and a good team player.

Responsibilities

• Ensure strict adherence to customer Standard Operating Procedures (SOPs) and Work Instructions.
• Lead, guide, and train the team; serve as the first point of escalation for operational issues.
• Coordinate with overseas agents regarding shipment requirements and rate negotiations.

Skills

Excellent communication

Interpersonal skills

Problem-solving skills

Ability to work independently

Education

Diploma / Degree

Tools

MS Office

Job description

Job Info:

• Salary: Basic up to $4400 + AWS + VB
• Working Hours: Monday - Friday (Office Hour); Saturday (Half day)
• Location: Changi

Job Scope:

• Possess solid knowledge of cargo commodities in compliance with IATA regulations
• Promptly address customer enquiries and complaints, providing solutions or initiating recovery actions where possible
• Ensure strict adherence to customer Standard Operating Procedures (SOPs) and Work Instructions
• Coordinate with overseas agents regarding shipment requirements and rate negotiations
• Review AWB/HAWB and other shipping documents; communicate any discrepancies or non-compliance to customers and overseas agents
• Collaborate with the export operations team to ensure documentation and invoicing accuracy
• Work closely with cross-functional teams to deliver high customer satisfaction, productivity, and operational efficiency
• Act as the primary coordinator for shipments involving oversized, sensitive, high-value cargo, and ad-hoc projects
• Provide backup support and assist with shipment execution when team resources are limited
• Maintain strong working relationships with both internal teams and external partners
• Lead, guide, and train the team; serve as the first point of escalation for operational issues
• Collaborate with team members to resolve discrepancies effectively
• Monitor and work closely with the team to achieve monthly Gross Margin (GM) targets, DQE KPIs, and avoid AED failures
• Generate weekly job file reports to ensure timely billing in line with KPIs
• Propose operational improvements after team discussions and prior approval from the reporting manager
• Conduct monthly compliance audits on randomly selected shipments
• Handle claim queries, follow up with stakeholders and vendors, and keep customers informed
• Investigate root causes of incidents or service failures and issue Corrective and Preventive Action Reports (CAPARs)
• Respond to queries from both internal and external auditors
• Organize and lead department meetings
• Escalate any issues requiring broader resolution in a timely manner
• Manage supplier invoice disputes
• Carry out additional tasks as assigned by the Manager

Requirements:

• Diploma / Degree preferred
• Preferably with minimum 5 years of experience in freight forwarding
• Proficient in MS Office & ability to work independently
• Dangerous Goods Regulations (DGR) trained will be an advantage
• Possess excellent communication, interpersonal skills and problem-solving skills
• Pleasant personality and a good team player

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We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Chou Jia Hooi | EA Personnel No.: R23115147