Airfreight Customer Service Executive #75592

Anradus Pte. Ltd.; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player in freight forwarding is seeking a dedicated Airfreight Customer Service Executive to join their dynamic team. This role involves responding to customer inquiries, ensuring timely updates on shipments, and liaising with various teams to meet customer needs. With a focus on building strong relationships with key accounts, you will play a crucial role in enhancing customer satisfaction. If you thrive in a fast-paced environment and have a passion for logistics, this opportunity is perfect for you. Join a company that values efficiency and offers a supportive work culture.

Qualifications

• 1-2 years of experience in airfreight customer service.
• Knowledge of airfreight procedures and related documentation.

Responsibilities

• Respond to customer inquiries regarding airfreight exports and imports.
• Prepare quotations, booking confirmations, and all required shipping documents.
• Build and maintain strong working relationships with key accounts.

Skills

Airfreight Procedures

Customer Service

Communication Skills

Analytical Skills

Coordination Skills

Microsoft Office

Tools

Freight Management Software

Job description

Airfreight Customer Service Executive #75592

Job Description

• Industry/ Organization Type: Freight Forwarding/ Warehousing

• Position Title: Airfreight Customer Services

• Working Location: Changi

• Working Hours: 5.5 days, Mon to Fri (9am – 6pm), Sat (9am – 1pm)

• Salary Package: Basic Salary + Performance Bonus

• Duration: Permanent

Key Responsibilities

• Respond to customer inquiries regarding airfreight exports and imports.

• Keep customers informed with prompt updates on their shipment status.

• Liaise with operations, airlines, and transport teams to fulfill customer needs.

• Prepare quotations, booking confirmations, and all required shipping documents.

• Address and resolve any customer issues or complaints related to services.

• Build and maintain strong working relationships with key accounts and business partners.

• Assist the operations team with document preparation and necessary follow-ups as needed.

APPLY NOW!!!

• At least 1–2 years of related work experience.

• With knowledge of airfreight procedures and related documentation.

• Excellent communication, coordination, and analytical skills.

• Capable of working in a fast-paced environment.

• Proficient in Microsoft Office, freight management software experience is an added advantage.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;

• Email your resume to [e-mail]. Please indicate #75592 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161
Rachael Lee | EA Reg No.: R2093131