Airfreight Customer Service Executive

AGI Freight Singapore Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

AGI Freight Singapore Pte Ltd is seeking a motivated professional to manage client relations in logistics. The role involves responding to customer service needs, coordinating bookings, and ensuring service quality. Candidates should possess strong communication skills and a background in logistics or shipping procedures.

Qualifications

• Minimum 1 year of related work experience.
• Good understanding of airlines or coloaders.
• Experiences with shipping procedures.

Responsibilities

• Manage new and existing clients.
• Respond to daily customer service duties.
• Check costing and dispute billing inconsistencies.

Skills

Customer oriented

Self-motivated

Good communication

Ability to work under pressure

High endurance

Education

Certificate in Transport Logistics or DGR

Job description

Job Description & Requirements

• Manage new and existing clients.

• Respond to daily customer services duties

• Manage clients' booking with airlines or coloaders

• Manage clients' logistics request and needs

• Input shipment detail and job costing into the freight systems

• Check costing and accept or dispute any vendors billing not in line with quotation.

• Maintain good customer service relationship with local and oversea clients/agents, airlines representatives and coloaders.

• Other duties as may be delegated by management from time to time.

Qualifications:

• Minimum 1 years' of related work experience.

• Good understanding of airlines or coloaders

• Experiences with shipping procedures.

• Good command of written and spoken English.

• Self-motivated.

• Customer oriented

• High endurance

• Able to work under pressure

• Certificate with Transport Logistics or DGR will be added advantage.

• Import/Export Documentation