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Airfreight Customer Service Executive

AGI Freight Singapore Pte Ltd

Singapore

On-site

SGD 60,000 - 80,000

Full time

3 days ago
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Job summary

AGI Freight Singapore Pte Ltd is seeking a motivated professional to manage client relations in logistics. The role involves responding to customer service needs, coordinating bookings, and ensuring service quality. Candidates should possess strong communication skills and a background in logistics or shipping procedures.

Qualifications

  • Minimum 1 year of related work experience.
  • Good understanding of airlines or coloaders.
  • Experiences with shipping procedures.

Responsibilities

  • Manage new and existing clients.
  • Respond to daily customer service duties.
  • Check costing and dispute billing inconsistencies.

Skills

Customer oriented
Self-motivated
Good communication
Ability to work under pressure
High endurance

Education

Certificate in Transport Logistics or DGR

Job description

Job Description & Requirements

  • Manage new and existing clients.

  • Respond to daily customer services duties

  • Manage clients' booking with airlines or coloaders

  • Manage clients' logistics request and needs

  • Input shipment detail and job costing into the freight systems

  • Check costing and accept or dispute any vendors billing not in line with quotation.

  • Maintain good customer service relationship with local and oversea clients/agents, airlines representatives and coloaders.

  • Other duties as may be delegated by management from time to time.

Qualifications:

  • Minimum 1 years' of related work experience.

  • Good understanding of airlines or coloaders

  • Experiences with shipping procedures.

  • Good command of written and spoken English.

  • Self-motivated.

  • Customer oriented

  • High endurance

  • Able to work under pressure

  • Certificate with Transport Logistics or DGR will be added advantage.

  • Import/Export Documentation

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