Air Logistics Healthcare Customer Care Specialist

Kuehne+Nagel; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A global logistics company in Singapore is looking for a Customer Care representative to provide support and ensure customer satisfaction. You will handle queries, engage with customers, and document feedback. The ideal candidate will have strong communication skills and a background in customer care or logistics. Join us to make a meaningful impact in the logistics sector.

Benefits

Equal opportunity employer

Commitment to diversity

Qualifications

• Experience in customer care or logistics is preferred.
• Strong communication skills are essential.
• Ability to handle complaints and provide effective solutions.

Responsibilities

• Drive customer engagement, satisfaction, and retention.
• Establish operational relations with customers through interactions.
• Document and resolve all customer complaints and feedback.

Skills

Customer engagement

Operational relations

Quotations and pricing

Complaint resolution

Job description

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

...

How you create impact

You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence.

You will support customers by providing helpful information, answering queries, + responding to complaints and feedback.

Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features.

What we would like you to bring

• To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).

• To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.

• To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.

• To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.

• To collaborate with Finance + Revenue Care Center (RCC) to adjust credit limits based on daily business development + coordinate measures in case of challenges.

• To document, resolve, analyze all complaints and feedback then identify, share + eliminate root causes.

• To create, review + refine customer reports.

• To ensure delivery against all financial targets + strategic objectives.

What's in it for you

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [e-mail] with the nature of your request. We will answer your inquiry within 24 hours.