AIR FREIGHT CUSTOMER SERVICE OFFICER / EXECUTIVE

Union Air Freight (S) Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player in air freight solutions is seeking a motivated individual to join their dynamic team. In this role, you will be responsible for proposing air freight solutions, coordinating with airlines, and liaising with customers to ensure smooth export shipments. The ideal candidate will have a diploma or equivalent and at least one year of experience in freight forwarding or logistics. This is a fantastic opportunity to grow your career in a supportive environment where teamwork and customer service are prioritized. If you're ready to take on new challenges and make a difference, this position is perfect for you.

Qualifications

• Minimum education in Diploma or equivalent.
• At least 1 year of experience in freight forwarding/logistics.

Responsibilities

• Quote and propose air freight solutions to customers.
• Coordinate with airlines on rates and bookings.
• Liaise with customers on export shipment instructions.

Skills

Customer Service

Communication Skills

Problem Solving

Teamwork

Education

Diploma or equivalent

Job description

· Quote and propose air freight solutions to customers

· Coordinate with airlines on rates and bookings

· Liaise with customers on export shipment instructions and booking updates

· Liaise with vendors eg, DG specialist, fumigation, marine insurance, etc

· Prepare job sheets for Operations to follow up

· Check shipments status / uplift

· Job costing

· Resolve problems when they crop up

Requirements:

• Minimum education in Diploma or equivalent
• At least 1 year of working experience in freight forwarding/logistics
• Self-motivated and possess a positive customer-oriented mind set
• Strong verbal and communication skills
• Good team player