Air Export Senior Officer / Executive

Yusen Logistics (Singapore) Pte Ltd; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

A logistics company in Singapore is seeking an Airfreight Coordinator with at least 2 years of experience in export processes. Responsibilities include coordinating shipping instructions, booking flights, tracking shipments, and handling customer inquiries. The ideal candidate is proactive, a team player, and able to work independently in a fast-paced environment.

Qualifications

• Minimum 2 years of experience in Airfreight and familiarity with export processes.
• Competent in Incoterms 2010.
• Self-disciplined and responsible, proactive, and a good team player.
• Able to work independently in a fast-paced environment.

Responsibilities

• Coordinate with designation and customer for shipping instructions.
• Book flights with the procurement team.
• Arrange shipment collection with customers and Air Traffic team.
• Track and monitor shipment statuses and inform customers accordingly.
• Maintain good rapport with both internal and external stakeholders.
• Handle all customer inquiries timely and effectively.

Skills

Airfreight experience

Knowledge of IATA rules

Customer service skills

Team collaboration

Problem-solving skills

Job description

Job Description

• Coordinate with designation and customer for shipping instructions.

• Book flights with the procurement team.

• Arrange shipment collection with customers and Air Traffic team.

• Have basic knowledge of cargo commodities as per IATA rules and regulations.

• Track and monitor shipment statuses and inform customers accordingly.

• Maintain good rapport with both internal and external stakeholders.

• Handle all customer inquiries timely and effectively.

• Work closely with internal operations to meet customer requirements.

• Ensure compliance with customers' Standard Operating Procedures (SOP).

• Ensure all data are updated correctly in the system.

• Work with the billing team to close off jobs and issue invoices.

• Take the lead in issue resolution.

• Implement improvements to enhance service capability within the team.

• Perform all other ad hoc work tasks assigned by Supervisor/Manager.

Requirements

• Minimum 2 years of experience in Airfreight and familiarity with export processes.

• Competent in Incoterms 2010.

• Self-disciplined and responsible, proactive, and a good team player.

• Able to work independently in a fast-paced environment.