Air Export Customer Service Senior Officer

Yusen Logistics (Singapore) Pte Ltd; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated logistics coordinator to manage airfreight operations. In this dynamic role, you'll coordinate with customers and internal teams to ensure seamless shipment processes, track and monitor cargo, and maintain compliance with industry standards. The position requires a proactive individual with strong communication skills and the ability to adapt in a fast-paced environment. Join a team committed to enhancing service capabilities and delivering excellence in logistics management. This is a fantastic opportunity for those looking to grow within the logistics field.

Qualifications

• Minimum Diploma in Logistics / Supply Chain or equivalent.
• 3-4 years of experience in Airfreight and export processes.

Responsibilities

• Coordinate with customers and manage shipping instructions.
• Track shipments and maintain relationships with stakeholders.
• Ensure compliance with Standard Operating Procedures.

Skills

Airfreight Knowledge

Export Process Familiarity

Interpersonal Skills

Communication Skills

Attention to Detail

Self-discipline

Initiative

Team Player

Adaptability

Education

Diploma in Logistics / Supply Chain

Job description

Responsibilities:

• Coordinate with destination and customer for shipping instruction

• Booking of flights with procurement team.

• Arrange shipments collection with customers and Traffic Team

• Basic knowledge on cargo commodity as per IATA rules and regulation

• Track and monitor shipments status and inform customer accordingly

• Maintain good relationships with both internal and external stakeholders

• Handle all customers' enquiries timely and effectively

• Work closely with internal operations to meet customers requirements

• Ensure compliance with customers Standard Operating Procedures

• Ensure all data are updated correctly in system

• Interface with multiple parties including customer, warehouse, carriers, customs, etc on shipment requirements

• Monitors progress to achieve month end targets

• Work with billing team to close off jobs and issue invoice

• Take charge of suppliers invoice disputes

• Take lead in issue resolutions

• Implement improvements to enhance service capability within the team

• All other ad-hoc work instructions from Supervisor / Manager

Requirements:

• Minimum Diploma in Logistics / Supply Chain or equivalent

• At least 3 - 4 years of experience in Airfreight and familiar with export process

• Good understanding of Incoterms 2010

• Self-discipline, initiative, responsible and independent in a fast-paced environment

• A good team player with good interpersonal and communication skills

• Flexible / Adaptive to changes

• Meticulous to details

Working Location

Changi Airfreight Centre

119 Airport Cargo Road

Working Hours

Monday : 08:30 am to 06:00 pm

Tuesday – Friday : 08:30 am to 06:15 pm