Air Export Customer Service Officer

KWE-Kintetsu World Express (S) Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics company is seeking candidates for a customer service role in Air Export. The position involves handling customer inquiries, processing booking requests, and ensuring accurate communication with clients and overseas offices. Ideal candidates should possess good knowledge of Microsoft products and demonstrate a proactive attitude toward learning.

Qualifications

• Familiarity with Microsoft Word and Excel is essential.
• Outgoing personality and good attitude towards learning.
• Ability to communicate effectively in English via email and phone.

Responsibilities

• Attend to customers’ inquiries and manage complaints.
• Prepare and process Air Export booking requests.
• Verify invoices and prepare customer reports.

Skills

Customer service

Microsoft Word

Microsoft Excel

Communication

Problem-solving

Job description

• Attend to customers’ inquiry
• Prepare and process Air Export booking request
• Arrange for collection of cargo at customers’ premise
• Provide booking confirmation and flight details to customers
• Mange customers’ expectations and complaints
• Correspond with overseas offices on shipment status and inquiries
• Verify invoices from vendor
• Prepare customers’ report

Job Requirement

• Must be familiar with Microsoft Word and Excel
• Must be able to work independently
• Must be able to converse in English through email and phone
• Must possess a sense of urgency and responsibility in work
• Outgoing personality
• Willing to learn with good attitude
• Prior work experience in this industry is not required, but will be an advantage