Air Export Customer Service Assistant / Officer

FLINTEX CONSULTING PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in the logistics sector seeks a customer service representative to manage air export bookings and customer inquiries. This entry-level position offers training and requires an outgoing personality and strong communication skills. Working hours are Monday to Friday, from 8.30 am to 6 pm. Ideal candidates should be willing to learn and demonstrate independence.

Qualifications

• Must be able to converse in English for handling English speaking clients.
• Outgoing personality required.
• Prior work experience in this industry is an advantage.

Responsibilities

• Attend to customers’ inquiries.
• Provide booking confirmation and manage customer expectations.
• Verify invoices from vendors.

Skills

Communication

Independence

Sense of Urgency

Outgoing Personality

Willingness to Learn

Tools

Microsoft Word

Microsoft Excel

Job description

Job Scope

- Attend to customers’ inquiry

- Prepare and process Air Export booking request

- Arrange for collection of cargo at customers’ premise

- Provide booking confirmation and flight details to customers

- Mange customers’ expectations and complaints

- Correspond with overseas offices on shipment status and inquiries

- Verify invoices from vendor

- Prepare customers’ report

Requirement

- Must be familiar with Microsoft Word and Excel

- Must be able to work independently

- Must be able to converse in English for handling English speaking clients through email and phone

- Must possess a sense of urgency and responsibility in work

- Outgoing personality

- Willing to learn with good attitude

- Prior work experience in this industry is not required, but will be at advantage

- Training will be provided

Working hours:

Mon to Fri 8.30am - 6pm