AIOps & SRE Architect

EY CORPORATE ADVISORS PTE. LTD.; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

EY CORPORATE ADVISORS PTE. LTD. is seeking an experienced AIOps & SRE Architect to lead enterprise-wide AIOps capabilities, strategy, and implementation.

The role emphasizes governance, automation, and reliability across cloud platforms and IT operations, with a focus on resilience and self-healing. The ideal candidate will bring deep expertise in SRE, observability, telemetry, and platform integration, and will influence stakeholders to drive transformational initiatives across the

Qualifications

• 16+ years of experience in SRE, AIOps or cloud operations.
• Deep expertise in observability, monitoring, automation, and reliability engineering.
• Strong stakeholder influence and ability to drive transformational initiatives.

Responsibilities

• Lead the strategy, assessment, design, implementation and optimization of enterprise-wide AIOps capabilities.
• Evaluate the current monitoring and observability landscape and identify gaps.
• Define the enterprise AIOps vision, roadmap and adoption approach.
• Drive automation, intelligent incident management and self-healing capabilities across the enterprise.
• Collaborate with infrastructure, application, cloud, DevOps, SRE and platform teams to onboard integrations.

Job description

About EY

At EY, we develop you with future-focused skills and equip you with world-class experiences. We empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.We work together across our full spectrum of services and skills powered by technology and AI, so that business, people and the planet can thrive together.We're all in, are you?Join EY and shape your future with confidence.

About the opportunity

We are seeking an experienced AIOps & SRE Architect to lead the strategy, assessment, design,implementation, and optimization of enterprise-wide AIOps capabilities. Thisrole will be responsible for evaluating the current monitoring andobservability landscape, defining AIOps use cases, selecting and implementingthe most suitable AIOps platform, and driving automation, intelligent incidentmanagement, and self-healing capabilities across the enterprise.

The ideal candidate will possess deepexpertise in SRE, observability, monitoring, IT operations, cloud platforms,automation, and AIOps technologies, with a strong ability to influencestakeholders and drive transformational initiatives. The candidate should alsocontribute to Resilience and Reliability across the enterprise, like DisasterRecovery planning, execution and optimization. An ideal candidate will have a minimum of 16 years of experience and having played such roles.

In your role you will:

AIOps Strategy & Assessment

• Assess the organization's current monitoring, observability, event management, and operational landscape.
• Conduct maturity assessments and identify gaps against industry-leading observability and AIOps practices.
• Define the enterprise AIOps vision, strategy, roadmap, and adoption approach.
• Establish telemetry requirements needed to enable advanced AIOps capabilities.
• Identify key business and operational challenges that can be addressed through AIOps.

Observability & Telemetry Architecture

• Analyze existing telemetry sources including metrics, logs, traces, events, topology, and dependency data.
• Identify observability gaps and recommend improvements to achieve comprehensive coverage.
• Define enterprise standards for telemetry collection, normalization, correlation, and governance.
• Drive standardization of monitoring instrumentation and observability practices across technology domains.
• Establish data quality, retention, and telemetry governance standards.

AIOps Use Case Development

• Identify, prioritize, anddefine high-value AIOps use cases such as Event noise reduction &deduplication, Alert correlation and suppression, RCA, Predictive Operationsetc
• Build business cases, success metrics, and value realization frameworks for AIOps initiatives.

Platform Evaluation & Tool Selection

• Develop evaluation criteria and assessment frameworks for AIOps platforms.
• Conduct market analysis and comparative evaluations of leading AIOps solutions.
• Lead Proof of Concepts (PoCs) and benchmark platform capabilities.
• Assess functional, technical, integration, scalability, security, and operational requirements.

Platform Implementation & Integration

• Design and implement the selected AIOps platform architecture.
• Configure core AIOps capabilities including:
• Event management
• Alert correlation
• Machine Learning models
• Topology and dependency mapping
• RCA workflows
• Incident analytics
• Service health dashboards
• Collaborate with infrastructure, application, cloud, DevOps, SRE, and platform teams to onboard integrations.
• Integrate monitoring, ITSM, CMDB, cloud, automation, and collaboration tools.
• Ensure seamless data ingestion and correlation across enterprise systems.

Operating Model & Governance

• Define the enterprise AIOps operating model.
• Establish governance structures, processes, and responsibilities.
• Define KPIs, SLAs, maturity metrics, and success measures.
• Develop operational runbooks and standard operating procedures.
• Create executive and operational reporting mechanisms.

Automation & Self-Healing

• Design and implement operational automation and auto-remediation solutions.
• Partner with automation teams to develop self-healing workflows.
• Leverage orchestration platforms to automate incident response actions.
• Identify repetitive operational tasks suitable for automation.
• Establish approval models and guardrails for autonomous operations.

Continuous Optimization

• Continuously tune AI/ML models, correlation rules, and detection thresholds.
• Improve RCA accuracy and operational effectiveness through continuous feedback loops.
• Monitor business outcomes and optimize platform adoption.
• Drive continuous improvement initiatives to increase operational efficiency and service reliability.
• Mentor operational teams and promote AIOps best practices across the organization.

Resilience & Reliability

• Contribute to organization wide initiatives related to Technology Resilience & Reliability Engineering

What we look for

What's most im