AIOps Engineer: Predictive Observability & Automation

Techemerge Solutions; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

Techemerge Solutions is seeking a proactive AIOps Engineer to strengthen IT operations with advanced observability, predictive analytics, and automation.

You will architect and optimize Splunk ITSI dashboards, integrate ServiceNow CIs, and apply ML models to forecast outages and improve incident response across applications and infrastructure.

Candidate will collaborate with data teams, maintain CI mappings, and follow ITIL practices to elevate operational resilience and service reliability.

Qualifications

• Degree in Computer Science, Engineering, Information Systems, or equivalent.
• Hands-on experience with Splunk ITSI or similar observability platforms.
• Strong knowledge of ServiceNow, including CMDB and CI relationships.
• Familiarity with AI and machine learning for anomaly detection and predictive analytics.
• Proficient in scripting (Python, Linux) for automation.
• Understanding of ITIL and modern IT operations practices.
• Analytical mindset with strong troubleshooting and investigation skills using observability data.

Responsibilities

• Architect, deploy, and optimize Splunk ITSI dashboards, KPIs, glass tables, and service maps.
• Continuously enhance visibility into the health and performance of applications and infrastructure.
• Apply AI/ML models to detect anomalies, forecast system behavior, and prevent outages.
• Collaborate with data teams to operationalize predictive analytics for IT incident management.
• Maintain and automate synchronization of Configuration Items (CIs) from ServiceNow to Splunk and ensure accurate service correlation.

Skills

Splunk ITSI

ServiceNow CMDB

Python

Linux

Machine Learning for IT ops

Observability

Education

Bachelor's degree in Computer Science, Engineering, Information Systems

Tools

ServiceNow

Splunk

Job description

Techemerge Solutions is seeking a proactive AIOps Engineer to strengthen IT operations with advanced observability, predictive analytics, and automation.

You will architect and optimize Splunk ITSI dashboards, integrate ServiceNow CIs, and apply ML models to forecast outages and improve incident response across applications and infrastructure.

Candidate will collaborate with data teams, maintain CI mappings, and follow ITIL practices to elevate operational resilience and service reliability.