AIC Operations Lead — Safety, Service & KPIs

SATS Ltd.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

SATS Ltd. in Singapore seeks a dedicated Aircraft Interior Cleaning (AIC) supervisor to lead onboard cleanliness and ground operations. You will ensure adherence to airline requirements, SLA targets, and safe work practices while coordinating with duty managers and service crews.

The role demands a degree in any discipline, strong communication, analytical skills, and the ability to adapt quickly in a fast-paced environment. A proactive team player with IT skills will thrive in this position.

Qualifications

• Degree in any discipline.
• Strong communication skills.
• Good analytical skills.
• Meticulous in work output.
• Highly adaptive and resilient at work.
• Team player, motivated and independent.
• Good IT skills.
• Ability to provide on-call support for emergencies or operational incidents.

Responsibilities

• Responsible for SIA Aircraft Interior Cleaning (AIC) operations.
• Monitor and meeting airlines' Service Level Agreement (SLAs).
• Coverage for Scoot AIC operations.
• Achieve on-time departure of flights by monitoring and ensuring compliance with airline requirements.
• Be familiar with various airlines' requirements, especially on hygiene and cleanliness standards, and dressing requirements.
• Track and monitor adherence to SOP on safety cards.
• Respond promptly to airline queries and requests.
• Represent the department at customer meetings.
• Monitor manpower requirements based on seasonal and ad-hoc flight changes.
• Work with Duty Manager(s) to ensure adequate and optimal staffing.
• Oversee staff matters at operation level (MCs, leave, OT recalls).
• Oversee staff disciplinary matters.
• Manage service crew performance (monthly meetings, contractor staffing).
• Work with internal and external stakeholders to align workflow with operational needs.
• Engage in meetings and trainings to ensure processes meet staff and company policies.
• Conduct regular safety and quality audits.
• Oversee adherence to safety rules and PPE usage.
• Conduct investigations for complaints and incidents and provide reports.
• Support monitoring of KPIs for AIC processes.
• Identify areas for cost reduction and productivity gains.
• Implement and manage systems and technology projects.

Skills

Strong communication

Analytical skills

Meticulous

Adaptive

Team player

Independent worker

IT skills

On-call support

Education

Degree in any discipline

Job description

SATS Ltd. in Singapore seeks a dedicated Aircraft Interior Cleaning (AIC) supervisor to lead onboard cleanliness and ground operations. You will ensure adherence to airline requirements, SLA targets, and safe work practices while coordinating with duty managers and service crews.

The role demands a degree in any discipline, strong communication, analytical skills, and the ability to adapt quickly in a fast-paced environment. A proactive team player with IT skills will thrive in this position.