AI UX Manager

Singtel Group; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

An innovative telecommunications company seeks a UX Experience Designer and Tester to elevate user experiences through intuitive design for AI and digital solutions. The role focuses on conducting user research, designing wireframes, and validating solutions through usability testing. Candidates should have 2-6 years of experience in UX, proficient in Figma, and a passion for continuous improvement in user experience.

Qualifications

• 2–6 years of experience in UX design and testing.
• Experience in AI, analytics, or process automation is a plus.
• Proficiency in design tools and usability testing techniques.

Responsibilities

• Conduct user research and translate user needs into effective design solutions.
• Design and execute usability test plans, analyze results, and propose enhancements.
• Develop and maintain design documentation and user guides.

Skills

User Research

Prototyping

Usability Testing

UI/UX Design Best Practices

Tools

Figma

Job description

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An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

The UX Experience Designer and Tester will be responsible for designing intuitive, engaging, and accessible user experiences for AI and digital transformation initiatives.

Working closely with the Product Owner and cross-functional teams, this role ensures that user needs are translated into effective design solutions and validates these solutions through usability testing and feedback.

The designer will support both conceptual and detailed design efforts while playing a critical role in ensuring solution usability and adoption.

1. User Research and Experience Design

• Conduct user research, interviews, and contextual inquiries to understand user needs, behaviors, and pain points.
• Create user personas, journey maps, and experience flows to inform solution design.
• Translate business and functional requirements into wireframes, mockups, and prototypes that support usability and user-centered design.
• Work closely with Product Owner, developers, and stakeholders to co-design solutions aligned with project goals.
• Participate in agile ceremonies and incorporate feedback from sprints and demos into iterative design improvements.
• Ensure design consistency, accessibility, and adherence to UI/UX best practices across AI applications.

3. Usability Testing and Feedback Loop

• Design and execute usability test plans, including task-based testing, A/B testing, and surveys.
• Analyze test results to identify usability issues, collect actionable insights, and propose design enhancements.
• Support user acceptance testing (UAT) by validating the final implementation against design intent and user requirements.

4. Documentation and Design Assets

• Develop and maintain design documentation including design systems, screen specifications, and annotated prototypes.
• Create user guides or onboarding materials to facilitate solution adoption when needed.

5. Continuous Improvement and Innovation

• Monitor post-implementation user experience and recommend enhancements.
• Stay up to date with UX/UI trends, tools, and AI interface design patterns to inform solution improvement

Skills for Success:

• 2–6 years of experience in UX design and testing
• Good to have experience in AI, analytics, or process automation
• Good to have experience in Workshop facilitation and storytelling for design justification
• Proficiency in design tools – Figma, Usability testing techniques and Prototyping and wireframing