AI Transformation Intern (Distribution Transformation & Supercharged AI Assistant)

Manulife; Singapore; Hybrid; SGD 13,000 - 20,000; Part time

Job summary

Manulife Singapore is offering an AI Transformation Intern role within the Distribution Transformation Office. The internship focuses on developing and rolling out the Supercharged AI Assistant to empower financial representatives with smarter workflows and better decisions.

The program provides hands-on exposure to Generative AI, AI product development, digital transformation, and business innovation in a leading financial services organization. Hybrid work arrangements apply in Singapore.

Responsibilities

• Support the design, testing, and enhancement of the Supercharged AI Assistant and related AI-enabled advisor tools.
• Gather user requirements and feedback from advisors, agency leaders, and business stakeholders.
• Assist in user acceptance testing (UAT), pilot programmes, and solution validation activities.
• Research emerging AI technologies, industry trends, and leading practices relevant to financial services distribution.
• Develop demos, presentations, business cases, and communication materials to support stakeholder engagement and adoption.
• Help analyse advisor workflows and identify opportunities where AI can improve productivity and customer engagement.
• Support project coordination activities across business, technology, and data teams.
• Contribute to responsible AI and governance reviews to ensure solutions remain secure, compliant, and customer-centric.

Job description

Join Manulife Singapore’s Distribution Transformation Office and help shape the future of AI-enabled advisor productivity. As an AI Transformation Intern, you will support the development and rollout of the Supercharged AI Assistant, an AI-powered platform designed to help financial representatives work smarter, make better decisions, and deliver improved customer outcomes.

This is an opportunity to gain hands-on experience in Generative AI, AI product development, digital transformation, and business innovation within a leading financial services organization.

Position Responsibilities

• Support the design, testing, and enhancement of the Supercharged AI Assistant and related AI-enabled advisor tools.
• Gather user requirements and feedback from advisors, agency leaders, and business stakeholders.
• Assist in user acceptance testing (UAT), pilot programmes, and solution validation activities.
• Research emerging AI technologies, industry trends, and leading practices relevant to financial services distribution.
• Develop demos, presentations, business cases, and communication materials to support stakeholder engagement and adoption.
• Help analyse advisor workflows and identify opportunities where AI can improve productivity and customer engagement.
• Support project coordination activities across business, technology, and data teams.
• Contribute to responsible AI and governance reviews to ensure solutions remain secure, compliant, and customer-centric.

What Makes This Opportunity Exciting

• Help shape the future AI capabilities of Manulife’s financial representatives.
• Gain experience in learning design, change management, and AI enablement.
• Work on high-profile AI adoption initiatives with direct business impact.
• Collaborate with business leaders, trainers, technology experts, and transformation teams.
• Play a key role in building an AI-ready workforce across Manulife Singapore Distribution..

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement

Hybrid