AI Programme Delivery Manager

Singtel Group; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

A leading telecommunications company in Singapore is seeking a Programme Delivery Manager to support the design and delivery of AI and digital transformation initiatives. The ideal candidate will have 3–8 years of experience in digital transformation, strong Agile delivery skills, and the ability to manage product delivery. This role focuses on coordinating teams, managing backlogs, and facilitating Agile ceremonies to ensure successful project execution.

Qualifications

• 3–8 years in digital transformation or product delivery.
• Experience in agile delivery and scrum facilitation.
• Familiarity with AI and analytics is beneficial.

Responsibilities

• Deliver AI and digital projects on time and within scope.
• Act as Product Owner for Workstreams to manage backlogs.
• Facilitate agile ceremonies and champion agile practices.
• Assist in change management and user adoption.

Skills

Digital transformation

Agile delivery

Product delivery

User story writing

Tools

Machine learning tools

RPA tools

Data science tools

Job description

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An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

The Programme Delivery Manager will support the design and delivery of AI and digital transformation initiatives

This role will work closely with business stakeholders, developers, and cross -functional teams to ensure successful execution of user stories, backlog refinement, agile ceremonies, and solution implementation

The role also assists in change management and adoption efforts to maximize value realization.

1. Deliver AI and Digital Transformation Initiatives

• Deliver AI and digital projects on time and within scope.
• Coordinate and participate in agile ceremonies including daily stand-ups, sprint planning, retrospectives, and showcases.
• Refine and manage backlogs in collaboration with users, developers, and testers.
• Track delivery progress and escalate risks or blockers in a timely manner.

2. Act as Product Owner for Workstreams

• Translate business requirements into well-structured user stories with clear acceptance criteria.
• Prioritize user stories based on value, complexity, and user feedback.
• Participate in user acceptance testing (UAT) and ensure sign-off from relevant stakeholders.

3. Facilitate Agile Ways of Working

• Champion agile practices within the team and across functions.
• Monitor team velocity, burndown charts, and sprint outcomes to identify continuous improvement areas.
• Guide team members on agile principles and ensure discipline in agile delivery.

4. Support Change Management and Adoption

• Collaborate with stakeholders to prepare SOPs, training guides, and user communications.
• Gather feedback post-implementation and support continuous improvement loops.

5. Conduct Solution Documentation and Reporting

• Maintain detailed documentation of requirements, solutions, and test outcomes.
• Prepare progress updates and highlight issues for review with the Associate Director and broader leadership team

6. Contribute to Team Collaboration and Development

• Participate actively in team discussions and knowledge-sharing activities.
• Contribute to a positive, solution-oriented team culture.

Skills for Success:

• 3–8 years in digital transformation or product delivery
• Good to have experience in AI, analytics, or process automation
• Good to have exposure to machine learning, RPA, or data science tools
• Experience in Agile delivery, Scrum facilitation and User story writing