AI-Enabled Operations Leader

Prudential plc; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Prudential plc is seeking an experienced leader to build and govern an agentic AI workforce across Operations, combining RPA with AI reasoning to deliver major efficiency and quality improvements. You will partner with SMEs to identify priority journeys where AI agents can autonomously execute, assist, or elevate decisions.

You will define AI rules, ensure governance and ethical alignment, and lead QA for AI across operations, collaborating with senior leaders on investment and design decisions.

Qualifications

• Minimum Degree or Diploma with relevant experience.
• At least 6-10 years of AI, operations management experience.
• Strong communication, analytical, and problem-solving skills.

Responsibilities

• Design and scale an agentic AI operating model combining RPA with AI for Operations.
• Lead the rollout of co-pilot bots to support Operations workflows.
• Deploy AI within Analytics to forecast workload and identify issues.
• Advise senior leaders on AI investments and design decisions.
• Defining and maintaining the Operations AI rulebook and decision boundaries.
• Establish an AI QA framework covering accuracy, drift and bias.

Job description

Prudential plc is seeking an experienced leader to build and govern an agentic AI workforce across Operations, combining RPA with AI reasoning to deliver major efficiency and quality improvements. You will partner with SMEs to identify priority journeys where AI agents can autonomously execute, assist, or elevate decisions.

You will define AI rules, ensure governance and ethical alignment, and lead QA for AI across operations, collaborating with senior leaders on investment and design decisions.