AI-Driven Process Improvement Analyst

Government Technology Agency (GovTech)

Singapore

On-site

SGD 70,000 - 110,000

Full time

2 days ago

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Job summary

The Singapore Public Service is seeking an AI tooling specialist to support MAS's digitalisation by applying WOG AI tools to improve processes and outcomes. You will configure available tools, develop and iteratively refine prompts and workflows, and test the quality and consistency of outputs with users to ensure the solutions are fit-for-purpose, reliable and readily adopted.

You will engage business users, identify and configure suitable WOG tools, develop and test prompts, document

Qualifications

Hands-on experience using and configuring generative AI tools such as Microsoft Copilot or ChatGPT.
Strong prompt development skills, with experience testing and refining prompts to improve output quality and consistency.
Strong business analysis skills, including requirements gathering, workflow mapping, process documentation, and solution testing.
A structured, detail-oriented approach to testing, documentation and follow-through.
Good communication and stakeholder engagement skills, with the ability to work effectively with non-technical users.

Responsibilities

Engaging business users to understand pain points, gather requirements, and map existing workflows, translating these into clear problem statements and practical use cases.
Identifying and configuring suitable existing WOG digital and AI tools (e.g. Microsoft Copilot, Desk, Pair, and ChatGPT) to meet users’ needs. This includes setting up prompts, instructions, knowledge sources and simple workflows.
Developing, testing and iteratively refining prompts to improve the accuracy, consistency and usefulness of AI-generated outputs, working with users to ensure that the outputs meet their needs.
Documenting configurations, prompts, workflows and usage guidance so that solutions can be used and maintained consistently.
Supporting project management activities such as maintaining workplans, coordinating with stakeholders, and ensuring timely follow-through on deliverables.
Keeping abreast of new capabilities in WOG digital and AI tools and sharing relevant practices and reusable approaches with the team and business users.