AI Data Service and Operations, Eco Governance Global Lead - Trust & Safety

TikTok Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

TikTok is seeking a Team Lead for the AI Data Service, responsible for overseeing global operations and improving data quality processes. Ideal candidates will have a background in business or statistics with significant leadership experience. The role includes analyzing complex data, coaching teams, and enhancing operational efficiency through strategic initiatives and analytics tools.

Qualifications

• Minimum of a Bachelor of Arts or Bachelor of Science degree in Business, Economics, or Statistics.
• 4 years in Content Quality, Trust & Safety Operations, or a similar industry.
• 4 years regional/global leadership and people management experience.

Responsibilities

• Lead the team of AI Data Service global multi-site people/team managers.
• Develop and lead the execution of both the tactical and strategic direction of the global teams.
• Lead a high performing operations team who are effective, engaged and aligned to our company culture.

Skills

Analytical skills

People management

Project management

Communication skills

Education

Bachelor of Arts or Science in Business, Economics, or Statistics

Tools

Microsoft Excel

Tableau

Power BI

Job description

Responsibilities

TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa. About the team The AI Data Service and Eco Governance team is part of our AI Data Service and Operations (ADSO) team that provides safety and non-safety data annotation services, search operation services, and customer services for ByteDance's international products, helping them to build their own data ecological security.

In order to uphold bottom-line safety and negative content governance on our platforms and explore cutting-edge AI technologies and their applications, like LLM models, our team goes above and beyond in optimizing user experiences and delivering groundbreaking models by dedicatedly serving model training and evaluation to verify and continually enhance model performance and strategies. What will I do?

• Lead the team of AI Data Service global multi-site people/team managers
• Develop and lead the execution of both the tactical and strategic direction of the global teams, leading the operations, change management and scaling/driving adoption of new programs, tools etc.
• Lead a high performing operations team who are effective, engaged and aligned to our company culture and values
• Work with Ops Leadership and XFN teams to understand various product ecosystems in order to ensure alignment of quality assessment procedures and data delivery with product strategies
• Partner with cross functional partners on analysis and reporting
• Coach & support AI Data Service team leads to developing and/or enhancing the Quality framework, methods for performance management, tracking KPIs, and working for any performance improvement initiatives
• Lead your team to detect, land and optimize any efficiency, productivity and accuracy improvement opportunities.
• Analyze data first hand to validate recommendations made by your team in order to drive continuous quality improvement across partner sites and workflows
• Enhance the quality process with automation of metrics by creation of dashboards
• Validate information of RCA reports created by your team and present findings to key internal stakeholders.
• Ensure that our BPO partners meet and exceed quality targets and provide support needed to achieve objective deep dives, make reports & policy recommendations and triage escalations.

Qualifications

Minimum Qualifications

• A minimum of a Bachelor of Arts or Bachelor of Science degree in Business, Economics, or Statistics
• 4 years in Content Quality, Trust & Safety Operations, or a similar industry
• 4 years regional/global leadership and people management experience, with a focus on performance, culture, engagement and people growth, and development
• Experience working cross-functionally, in a highly matrix, global organization with external and internal teams with the ability to influence leadership
• Proven experience of partnership with Business Process Outsourcing (BPO)
• Strong analytical skills with the ability to perform and communicate complex data analysis to derive key insights

Preferred Qualifications

• Machine learning/labeling-related experience is preferred
• Ability to lead effectively, prioritize projects, and ensure the delivery of high quality work under time constraints
• Strong proficiency in Data Analysis tools such as Microsoft Excel
• Proficiency utilizing data visualization tools such as Tableau or Power BI
• Experience in Six Sigma, Lean principles, or Operational Maturity methodologies
• Proven leader with project management, planning, presenting and communication skills
• Ability to adapt rapidly to changing work environments, work priorities, and organizational needs
• Ability and willingness to work on various projects
• Detail oriented with the ability to create and maintain reports, procedures, proposals and presentations
• Outstanding natural communicator, exceptional verbal, written, and communication skills