AHP Cluster Lead

MINDS has been caring for Persons with Intellectual Disabilities (PWIDs) and their families since 1962. Grounded in the belief that all PWIDs have innate abilities and talents, MINDS is committed to empowering them and enhancing their quality of life, while advocating for greater inclusivity for PWIDs as a nation. MINDS is today one of the largest charities in Singapore employing more than 850 staff. With the key focus to expand community-based services, improving the employability of PWIDS, strengthening education, and engendering inclusive community living, MINDS offers a holistic range of services and programmes across the PWIDs' lifespan. These include schools, employment and training development centres, home-based care services and community-based services to cater to the physical, psychological, environmental and social needs of PWIDs. For more information, please visit www.minds.org.sg.

The AHP Cluster Lead works in the field of social service management. S/He should be qualified and trained to monitor and manage the organisation's strategic initiative, resource management, collaboration and corporate governance to ensure operational efficiency in AHP service delivery. S/He oversees strategic implementation, plans the use of human resources, monitors service standards and client outcomes, and initiates professional relationships across service entities. S/He also ensures operational and governance efficiency through supervision of a multi-disciplinary staff performance evaluation, and policy implementation. An experienced management staff who is meticulous, committed and possesses good problem-solving skills, the AHP Cluster Lead also works in collaboration with other agencies, sectors and ministries in the course of his/her work.

Designation

AHP Cluster Lead (West Cluster)

Responsibilities

Build professional partnerships and collaborations

• Build professional partnerships across agencies and sectors to provide social services

Maintain operational efficiency in line with strategic objectives

• Oversee the implementation of AHP programmes and services for the service cluster
• Oversee the implementation of operational strategies, policies and processes for AHP service delivery within service cluster
• Monitor service standards, performance indicators and operating guidelines for AHP service delivery
• Monitor client outcomes and satisfaction
• Lead resolution of operational issues in the area of AHP service delivery within service cluster
• Supervise work plan implementation for AHP staff within the cluster, in alignment with departmental and organisational goals
• Implement changes to priority AHP service areas for the service cluster

Manage resources

• Implement strategies for deployment of AHP manpower resources to fulfil the needs of the service cluster and department
• Provide recommendations to funding proposals for the delivery of AHP services
• Monitor the workload of the team
• Manage staff well-being and engagement activities
• Manage performance of the team and progress in meeting key performance indicators
• Provide support for the recruitment, selection and assessment of staff
• Oversee management of clinical resources, inventories and records
• Plan and monitor the budgets of the team, programmes and projects within the cluster

Develop organisational capability for service delivery

• Assess capability gaps within the team
• Oversee implementation of professional development programmes for the team

Demonstrate corporate governance

• Conduct audits on AHP service quality to ensure compliance with processes and policies
• Implement governance policies, procedures and clinical standards for AHP service delivery
• Monitor risk management activities

Qualifications

• Minimum Bachelor Degree or equivalent in Occupational Therapy, Physiotherapy, Psychology, Social Work or Speech & Language Therapy recognised by the relevant local professional associations
• Post-Graduate qualifications in relevant fields of study, e.g. social services, healthcare, professional specialisations or management

Other Information

• Minimum 8 years of experience in AHP clinical practice and/or management
• Minimum 3 years of experience in AHP clinical supervision
• Prior experience in supervisory and/or leadership roles
• Registration with relevant professional licensing or accreditation board