Agile Coach

Encora Inc.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

A leading company in digital engineering is seeking an experienced Agile Coach to enhance agile practices across numerous teams globally. This role emphasizes coaching, process improvement, and enabling agile transformations while fostering a culture of continuous improvement within the organization. The ideal candidate should have a strong background in banking or regulated environments, proven leadership skills, and advanced agile certifications.

Qualifications

• 10+ years in IT, especially in banking or regulated domains with agile project management.
• 5+ years in agile coaching roles, leading successful transformations.
• Experience managing teams and collaborating across countries.

Responsibilities

• Coach squads in agile development methodologies and promote agile values.
• Identify and propose solutions to productivity impediments.
• Lead trainings and workshops on agile methodologies.

Skills

Agile Coaching

Leadership

Stakeholder Management

Emotional Intelligence

Decision Making

Conflict Resolution

Communication

Education

Advanced-level Agile Certifications

Tools

JIRA

Confluence

MS PowerPoint

Job description

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Experience: 10 years

Job Mode: Full-time

Work Mode: On-site

Location : Singapore

Responsibilities

• Coach and drive squads and key stakeholders towards complying with the organization's agile systems development methodology and agile ways of working by spearheading a mindset and behavior change, advocating agile and lean values and principles, and promoting and applying best practices
• Identify organizational impediments and dependencies restricting productivity, efficiency, and continuous delivery of customer value and propose creative, balanced, and applicable initiatives, execution plans, and success metrics together with justifications including real life examples and accurate data
• Promote a culture of continuous improvement, set strategic goals and milestones for squads, projects and programs to boost their capability in agile ways of working, put plans into effect, measure outcomes and take corrective actions, and mentor them to continuously climb up in agile maturity
• Collaborate with product owners, business analysts, project managers, system analysts, technical delivery managers, tribe leads, and chapter leads to discuss and improve health, quality and value delivery of projects and programs by providing comprehensive advice ranging from backlog refinement, quality user story creation and sprint retrospective to feature planning, program retrospective and scaling agile
• Work with multiple squads to assess current systems and processes, work on a strategy for enhanced adoption of agile ways of working, and ensure all squad, project and program level agile events are conducted on time with correct audiences, having the purpose of identifying key pain points and solving real-world problems
• Pinpoint areas of improvement, create and maintain engaging training materials, lead workshops and training sessions both virtual and in-person for squads and key stakeholders, track and monitor attendance and participation, and follow up with improvement actions to make sure a long-lasting positive impact is made towards a heightened level of agility
• Contribute to creation and utilization/implementation of agile delivery metrics, surveys, observations, polls, and heatmaps for continuous measurement of agile performance and maturity, and help squads to take corresponding refinement actions
  
  

Encourage and assist squads and stakeholders in correct usage of tools such as Jira and Confluence, and help find ways to protect the integrity and quality of the data entered

Requirements:

• 10+ years of experience in information technology, preferably in banking, finance, or a similar highly regulated domain with at least 5 years of experience in managing/delivering software projects using agile approaches across different work cultures and environments
• 5+ years of agile coaching experience starting with roles such as scrum master or product owner and organically advancing into coaching, coupled with a successful track record of driving agile transformation programs, projects, and initiatives including scaling agile across the organization
• 3+ years of people management experience and capable of leading a team by having excellent leadership, emotional intelligence, decision making, self-awareness and conflict resolution skills
• Exceptional stakeholder management skills and able to communicate with and influence both functional and technical stakeholders from various levels of the organization, in an authentic, clear, concise, and professional manner, both verbal and written
• Ready to comfortably drive persistent transformations and change initiatives by understanding both concepts and their real-life applications, getting aligned with the organization's priorities, being aware of both external and internal best practices, and crafting creative, balanced, efficient, and workable solutions
• Unparalleled team player and prepared to work and deliver results with minimum supervision by taking initiative and accountability, working with strict timelines and under pressure, and dealing with ambiguity and resistance to change
• Holding multiple advanced- level agile certifications including scaling agile
• Experienced in working with teams located across multiple countries and able to interact with colleagues from different vendors, countries, and time zones
  
  

Business / Technology consulting experience at major companies will be a distinct advantage

Key Domain/ Technical Skills:

• Scaling Agile and Agile Coaching at scale (significant experience in coaching more than 1 squad)
• First class MS PowerPoint knowledge along with enhanced presentation skills to prepare and deliver concise and effective slides to complex audiences
  
  

Highly competent (admin level knowledge and experience) in commonly used productivity tools such as JIRA and Confluence, and good knowledge of DevOps processes and tools such as CI/CD, Bitbucket, Git, Jenkins and similar

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world's leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora's technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality