Agent Operations Executive

Study Group International; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Study Group International is seeking an Agent Operations Executive to support daily operations within the Agent/Channel Management unit. This role involves optimizing contracts and remuneration frameworks while ensuring compliance. Ideal candidates will have experience in B2B sales, strong analytical abilities, and proficiency with CRM tools.

Qualifications

• 1-2 years of B2B sales or channel operations experience preferred.
• Experience in a matrix environment with multiple stakeholders.
• Data-driven with strong analytical abilities.

Responsibilities

• Manage and streamline agent agreements for compliance.
• Oversee agent commission and incentive structures.
• Collaborate to improve operational efficiency.

Skills

Organizational skills

Process management

Analytical abilities

Communication

Tools

Salesforce.com

CRM tools

Job description

Contract type: Full Time – Permanent.
Location: Singapore.

ABOUT THE ROLE:

The Agent Operations Executive is a key support role, assisting the Team Lead in managing daily operations within the Agent/Channel Management unit. The role focuses on optimizing contract governance, remuneration frameworks, and process improvements while ensuring compliance.

Key Responsibilities:

• Manage and streamline agent agreements, ensuring accuracy and policy compliance.
• Oversee agent commission and incentive structures.
• Collaborate with cross-functional teams to improve operational efficiency and stakeholder satisfaction.

ABOUT YOU:

• Experience working in a matrix environment with multiple stakeholders.
• Strong organizational, process, and project management skills.
• Data-driven with strong analytical abilities.
• Excellent English communication skills.
• 1-2 years of B2B sales or channel operations experience preferred.
• Experience with Salesforce.com or other CRM tools.

Attributes:

• Detail-oriented with excellent organizational and operational skills.
• Ability to manage multiple tasks while maintaining compliance and service standards.
• Proactive in identifying and implementing process improvements.

ABOUT US:

Study Group is a leading international education provider dedicated to helping students worldwide. We partner with universities and offer face-to-face, online, and hybrid programs, supported by our Insendi digital platform to deliver innovative learning experiences.

ORGANISATIONAL COMPLIANCE

We uphold high standards in safeguarding and conduct necessary checks, including criminal background, references, ID, right to work, and education verification. We are an equal-opportunity employer committed to diversity and inclusion. All information is kept confidential, in accordance with our Privacy Policy.