Agent - Customs Brokerage (Permit Declaration & Customer Service)

Agent - Customs Brokerage (Permit Declaration & Customer Service)

• Full-time

Expeditors is a Fortune 500 Company offering a broad range of logistic services including air and ocean transportation, customs brokerage, distribution, cargo insurance, duty drawback, and consulting. We hire the best in the industry, and our financial success is driven by our people and unique culture.

Our motto, "You'd be surprised how far we'll go for you," reflects our core values: Attitude, Curiosity, Integrity, Resoluteness, Vision, Appearance, Confidence, Excellence, Pride, and Humor.

At the heart of Expeditors is professionalism, leadership, and a friendly environment that fosters innovative, customer service-oriented logistics solutions.

• 19,000 trained professionals
• 350+ locations worldwide
• Globally unified systems

We seek a candidate eager to grow, learn, and work diligently. Our department is expanding, and we are looking for a bilingual individual who thrives in a fast-paced, professional, and dynamic environment.

Responsibilities:

• Monitor freight to ensure timely arrival and accurate customs declarations for final delivery within specified timeframes.
• Follow up on inbound shipments to ensure timely delivery to the consignee.
• Monitor flight/vessel arrivals and provide timely feedback to customers.
• Ensure compliance with Pharmaceutical & Healthcare requirements per GDP/GDPMDS regulations.
• Report shipment discrepancies promptly to customers and origin offices.
• Complete customs competency tests and file customs entries as needed.
• Maintain proper documentation in accordance with customer profiles and local regulations.
• Meet Key Performance Indicators for customs entries, complying with Singapore Customs and other authorities.
• Aim for 100% customer satisfaction by understanding needs and ensuring compliance.
• Respond promptly to customer complaints and queries, providing solutions or improvement plans.
• Answer incoming calls courteously and promptly.
• Build and maintain good rapport with customers.
• Accurately enter data into the system in a timely manner.
• Ensure freight and handling charges are billed correctly and promptly.
• Prepare and submit reports as required.
• Perform additional tasks to support department needs.

Other Skills:

• Proficiency in computer applications such as Email, Excel, Word, and PowerPoint.
• Strong interpersonal and problem-solving skills.
• Excellent communication skills in written and spoken English.

Qualifications include tertiary education with at least 1 year of relevant experience. Fresh graduates are welcome to apply.

Expeditors offers excellent benefits for full-time employees, including:

• Benefits compliant with local laws
• Training and personnel development programs

All information will be kept confidential in accordance with EEO guidelines.