Agent - Air Export Operations (Night Operations)

EXPEDITORS SINGAPORE PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A logistics service provider in Singapore is seeking a candidate for operational support focused on export documentation and compliance with airline regulations. Responsibilities include processing shipment documents accurately, coordinating with airline terminals, and ensuring timely communication with customers. The ideal candidate should have at least 1 year of experience in airfreight operations, strong organizational skills, and the ability to work independent shifts. A commitment to customer service and detail-oriented work is essential.

Qualifications

• 1+ year of experience in the service industry, preferably with airfreight operations.
• Ability to work independently with minimal supervision.
• Commitment to job responsibilities and work assignments.

Responsibilities

• Process export documentation accurately for customers.
• Ensure all shipment documentation meets compliance.
• Provide 24-hour service for urgent shipments.

Skills

Attention to detail

Good organizational skills

Teamwork abilities

Proactive attitude

Computer literacy

Education

Tertiary education

Tools

Microsoft Excel

Microsoft Word

Email systems

Job description

Provide operational support and process export documentation (billing invoices, reports, and airway bills) accurately and promptly to achieve OPS objectives and meet airline departure requirements. Assist the branch in complying with Customs and other government agencies' regulations.

Responsibilities include:

1. Processing export documentation accurately and timely for customers, ensuring compliance with Customer/OPS requirements and airline flight departure cut-offs.
2. Ensuring all documentation (billing invoices, reports, AWBs, etc.) are complete, scanned in e.doc, properly indicated, and accompany shipments.
3. Checking that all shipment checklists are completed, scanned, filed, and attached to shipments as per IATA regulations.
4. Meeting Pharmaceutical & Healthcare requirements per GDP/GDPMDS regulations and directives.
5. Completing DAYEND closing reports at the end of each day.
6. Reviewing shipment events data and shipment manifests for timely and accurate updates to meet Operational Performance Audit objectives.
7. Sending all pre-alert shipment documentation to customers and destination offices promptly.
8. Coordinating with airline terminals and warehouse vendors regarding shipment disputes or discrepancies.
9. Communicating with customer service on issues related to rates, destinations, and shipping instructions.
10. Providing 24-hour service, including after-hours, holidays, and weekends, for urgent or AOG shipments.
11. Performing shift work and rostered duties as required.
12. Declaring all types of AOG customer shipping permits in compliance with customs rules and regulations.
13. Taking on additional tasks as needed to meet department requirements.

Minimum requirements include:

• Tertiary education with at least 1 year of experience in the service industry and knowledge of airfreight operations.
• Initiative with a positive, proactive attitude.
• Good organizational skills and teamwork abilities.
• Commitment to job responsibilities and work assignments.
• Computer literacy, including proficiency in Microsoft email, Excel, and Word.
• Attention to detail and good organizational skills.
• Ability to work independently with minimal supervision.

Working Hours

5-day workweek with 1 off day and 1 rest day within a calendar week.

Shift Schedule (Day/Hours may vary):

Roster 1: 06:30 PM – 04:00 AM (1-hour lunch break) for 4 days

06:30 PM – 03:30 AM (1-hour lunch break) for 1 day

Roster 2: 08:30 PM – 06:00 AM (1-hour dinner break) for 4 days

08:30 PM – 05:30 AM (1-hour dinner break) for 1 day