Aftersales Service Engineer

Job Responsibilities

• Act as a point of contact for the GM, Engineering teams, customers, and contractors.
• Facilitate aftersales service calls optimally attended and logged.
• Ensure accurate record keeping and adhere to the timelines and guidelines of the aftersales support regime (VORs, Campaigns, Warranty & Services).
• Produce, develop, and monitor Engineering schedules in a timely and efficient manner.
• Discuss the progress of engineering tasks internally.
• Ensure weekly/monthly reports are aligned and submitted timely.
• Facilitate parts required for the VORs/Warranty & Campaigns for usage and recording.
• Communicate regularly with the part planners to ensure materials arrive on time.
• Negotiate confidently with contractors.
• Receive calls and emails from customers and act in line with policy guidance.
• Deploy engineering resources as required to cover customer requests and allocate jobs accordingly.
• Comply with Company HSE standards and maintain clean and orderly work areas.
• Embark on and train for the next phase of Zero mission technology in Automotive.
• Perform all other duties as assigned or needed.