Aftersales Manager – 8,000 / Central West (ID: 673091)

TapTalent.ai; Singapore; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic leader to oversee aftersales operations in the automotive sector. This role involves ensuring profitability while maintaining high levels of customer satisfaction. The ideal candidate will inspire their team, foster a culture of continuous improvement, and build strong relationships with both customers and manufacturers. If you are passionate about customer service and have a proven track record in management, this is an exciting opportunity to make a significant impact in a thriving environment.

Qualifications

• 5+ years of managerial experience in the automotive industry.
• Strong communication skills and a customer-first mindset.

Responsibilities

• Oversee aftersales operations, ensuring profitability and high customer satisfaction.
• Inspire and lead the team to achieve business goals.

Skills

Management Experience

Customer Service

Communication Skills

Interpersonal Skills

Process Orientation

Job description

Responsibilities

• Oversee all aspects of aftersales operations, ensuring profitability and high levels of customer satisfaction.
• Inspire and lead the team to achieve business goals, fostering a culture of continuous improvement, operational excellence, and efficiency.
• Ensure compliance with all aftersales processes, standards, and audits in accordance with manufacturer requirements.
• Build and maintain a strong working relationship with the manufacturer.
• Cultivate and sustain positive relationships with customers.
• Perform additional duties as assigned by your supervisor.
  
  

Requirements

• At least 5 years of managerial experience in the automotive industry
• Genuine passion for customer service, with a background in service-focused environments
• Strong communication skills and a customer-first mindset
• Proven ability to lead and manage teams effectively, with excellent interpersonal skills
• Process-oriented, self-driven, and focused on achieving results
  
  

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.