Aftersales Aministrator

ZENITH ENGINEERING PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading engineering firm in Singapore is seeking an administrative support specialist for the Aftersales department. The role includes customer relations duties, issuing quotations, and liaising with customers. Candidates should have at least 3 years of relevant experience and a Diploma in Business Administration or Engineering. Strong communication skills and proficiency in SAP are essential, with a focus on customer satisfaction and team collaboration.

Qualifications

• At least 3 years of experience in a similar role, preferably in the automotive or heavy machinery industry.
• Proficient in data migration integrity and consistency testing with internal teams.
• High level of professionalism and integrity.

Responsibilities

• Assist with resolving customer concerns or issues to maintain high standards of satisfaction.
• Collaborate with the team for comprehensive maintenance quotation.
• Coordinate with accounts for weekly labour costings submissions.

Skills

Excellent communication and interpersonal skills

Strong problem-solving abilities

Customer-centric mindset

Proficiency in Microsoft Office Suite

Education

Diploma in Business Administration, Engineering or a related field

Tools

SAP

Job description

By reporting to the Head of Aftersales, this role provides administrative support and perform customer relations duties in the Aftersales department.

Accountabilities

• Commit in assist with resolving any customer concerns or issues, with the goal of maintaining high standards of customer satisfaction
• Work closely in collaboration with departmental manager and colleagues
• Strong initiative and responsible to contribute towards local office growth, able to work overtime during exigencies or for expedite work issues towards completion

Duties and Responsibilities

• Work with Team Leads to offer customers with comprehensive maintenance quotation or process contract renewals
• Issue quotation and promptly liaise with customers enquiries for RHE enquires
• Pass documents for billing to accounts department promptly
• Assist maintenance and service team on documentation and data for reporting
• Prepare and scan maintenance checklist monthly email to fleet customers
• Maintain E-copies documents in the server and filing hardcopies, and perform upkeeping or re-build of past records for traceability
• Coordinate with accounts for weekly labour costings submissions and tabulation of Aftersales timesheets
• Collaborate with other internal users to update repair history for monthly billing / service job tracking
• Issue material/operation form, to purchasing for parts or consumable acquisition
• Follow up for shipment delivery with Procurement for progression of repairs
• Work with aftersales team to follow-up on tools/consumables purchases
• Perform full spectrum of service and maintenance administration for the Head of Service Department
• Able to undertake special projects as team member for process improvement
• Proficient in SAP for data migration integrity and consistency testing with internal teams

Requirements

• Knowledge: · Order processing, Customer Service, Product knowledge
• Experience: At least 3 years of experience in a similar role, preferably in the automotive or heavy machinery industry
• Education: A minimum of a Diploma in Business Administration, Engineering or a related field
• Skills: · Excellent communication and interpersonal skills. Strong problem-solving abilities and a customer-centric mindset. Proficiency in Microsoft Office Suite. Ability to work independently and as part of a team.
• Others: · High level of professionalism and integrity. Strong organizational skills, initiative, and attention to detail. Able to handle stressful situations and maintain composure. Only applicants with the legal right to work in Singapore will be considered. This role is not eligible for intercompany relocation support.