Aftersales Administrator

Zenith Engineering Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading engineering company seeks an Administrative Support role focused on service maintenance. The position involves liaising with customers for repairs, preparing quotations, and ensuring effective communication between departments. Candidates must be proactive, customer-oriented, and skilled in SAP.

Qualifications

• Strong initiative and willingness to take on additional responsibilities.
• Able to work overtime during exigencies.
• Experience with customer interactions required.

Responsibilities

• Assist with resolving customer concerns to maintain high satisfaction.
• Perform full spectrum of service and maintenance administration.
• Coordinate with departments for billing and documentation.

Skills

Customer service

Communication

Initiative

Proficient in SAP

Tools

SAP

Job description

• Issue quotation and promptly liaise for repair jobs

• Work with Team Leads to offer customer with comprehensive maintenance quotation or process contract renewals

• Pass documents for billing to accounts department promptly.

• Assist maintenance and service team on documents.

• Reply to emails for breakdowns and repair jobs, promptly.

• Prepare and scan maintenance checklist monthly email to customer.

• Maintain E-copies documents in the server and filing hardcopies, and perform upkeeping or re-build of records

• Coordinate with accounts for weekly labour costings submissions and recording of Aftersales timesheets

• Collaborate with other internal users to update repair history for monthly billing / service job tracking

• Issue material/operation form, to purchasing department.

• Able to liaise with oversea suppliers for spare parts and follow up for shipment delivery with Procurement in view of addressing customer’s enquiry

• Work with aftersales team to follow-up on tools/consumables purchases

• Perform full spectrum of service and maintenance administration for the Head of Service Department

• Able to undertake special projects as team member for process improvement

• Proficient in SAP for data migration integrity and consistency testing with internal teams

Accountabilities & Commitments Required

• Assist with resolving any customer concerns or issues, with the goal of maintaining high standards of customer satisfaction.

• Work closely in collaboration with departmental manager and colleagues.

• Strong initiative and willing to take on add responsibilities to grow and contribute; able to work overtime during exigencies or to expedite work issues towards completion