After-Sales Technical Specialist (Coffee Machines/Grinders)

Search Personnel Pte Ltd; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

An established industry player in coffee machine manufacturing is seeking an After-Sales Technical Specialist. This role involves providing exceptional after-sales support, troubleshooting technical issues, and guiding customers on machine operations. You will collaborate with the technical team to ensure optimal performance and assist customers with their inquiries. If you have a technical background and a passion for coffee technology, this position offers an exciting opportunity to grow within a dynamic team. Join us in delivering top-notch service and support to our valued customers!

Benefits

Performance Bonus

18 Days Annual Leave

Qualifications

• Bachelor's degree in electronics or mechanics or equivalent experience.
• Experience in repairing and maintaining coffee machines.

Responsibilities

• Provide after-sales support and troubleshoot customer issues.
• Conduct preventive maintenance to ensure machine performance.

Skills

Troubleshooting

Customer Support

Technical Manual Interpretation

Preventive Maintenance

Bilingual (English and Mandarin)

Education

Technical Bachelor’s Degree

Tools

Coffee Machines

Grinders

Job description

• Position : After-Sales Technical Specialist (Coffee Machines/Grinders)

• Location : Jalan Besar (Near Bendemeer MRT)

• Working hours : Monday - Friday 9AM-6PM

• Salary (commensurate with experience) : Up to $5500 + Performance Bonus + 18 Days Annual Leave

• Duration : Permanent

• Industry : Coffee Machine Manufacturer and Supplier

Main Responsibilities:

• Providing after-sales support, troubleshooting issues, and guiding customers on machine operation.

• Conducting preventive maintenance to ensure optimal performance.

• Collaborating with the technical team to resolve recurring problems.

• Assisting customers with technical questions and usage instructions.

• Keeping detailed records of repairs, replacements, and customer interactions.

• Supporting sales with technical advice during customer consultations.

• Staying informed about new coffee machine technologies and industry standards.

• Other ad-hoc activities assigned.

Requirements:

• Technical bachelor’s degree or equivalent experience in electronics, mechanics, or a related field.

• Proven experience in repairing and maintaining coffee machines or similar appliances.

• Ability to read and interpret technical manuals and schematics.

• Willingness to travel overseas for technical support when required.

• Bilingual in English and Mandarin to converse with Mandarin-speaking associates.

Email to: [e-mail] or call me at: 6398 5682 for more information.