After-Sales Support Executive (Contract) - Administrative

Achieve Career Consultant Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading consulting company in Singapore is seeking an experienced Customer Service Representative. The role involves managing post-purchase inquiries, coordinating with internal departments, and ensuring customer satisfaction through effective communication and follow-ups. Candidates should have strong problem-solving skills and a commitment to customer retention.

Qualifications

• Experience in handling customer inquiries and complaints.
• Ability to coordinate between internal departments.

Responsibilities

• Handle post-purchase customer inquiries and service requests.
• Coordinate with internal departments for issue resolution.
• Track product returns, exchanges, and maintain service records.

Skills

Customer Service

Problem Solving

Communication

Relationship Management

Job description

• Handle post-purchase customer inquiries, complaints, and service requests promptly and professionally

• Coordinate with internal departments (e.g. logistics, technical, sales) to ensure timely resolution of issues

• Track and manage product returns, exchanges, repairs, and warranties

• Maintain accurate records of after-sales interactions and service history

• Provide updates and follow-ups to customers regarding the status of their requests

• Ensure customer satisfaction and retention through effective support and relationship management

• Gather feedback to identify common issues and recommend service improvements

• Prepare after-sales reports and documentation for internal review and process enhancement

• Support the sales team with customer account management and service-related information

• Stay informed on product knowledge to assist with technical or usage-related queries

We regret that only short-listed candidate will be notified.

EA License No: 05C3451

EA Personnel Reg No: R23113395

Ashley Soo Li Kim