Advisor - Customer Service (Service Centre - Pandan Garden)

Cycle & Carriage Industries Pte Ltd; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Cycle & Carriage Industries Pte Ltd is seeking an Adviser - Customer Service to enhance customer satisfaction in a dynamic environment. The role involves addressing customer needs, providing quotations, and supporting reporting efforts. Ideal candidates are detail-oriented with strong communication skills and a relevant diploma.

Qualifications

• Proven experience in customer service.
• Ability to handle multiple tasks and adapt.
• Strong teamwork and communication skills.

Responsibilities

• Respond to customer requests for bookings and complaints.
• Provide quotations and solutions based on customer needs.
• Support Key Accounts team with data reporting and analysis.

Skills

Attention to detail

Organizational skills

Communication

Customer service

Collaboration

Education

Diploma in Business, Operations Management, Logistics

Tools

Microsoft Excel

Reporting tools

Job description

Joining C&C offers a unique opportunity to develop your career within a successful organization that values mutual respect and teamwork. We recognize performance through development opportunities and a respectful work environment.

The Opportunity

We are seeking a dedicated Adviser - Customer Service to join our customer service team. You will work in a highly customer-centric environment, addressing the needs of our clients to ensure high customer satisfaction. Adaptability and a willingness to learn new skills are essential in this dynamic role.

Responsibilities:

• Respond to customer requests for bookings, inquiries, and complaints via various channels promptly.
• Communicate with customers to understand service or repair needs and provide comprehensive quotations for approval.
• Build and maintain trustful relationships with customers to increase engagement.
• Coordinate with the workshop to monitor pending jobs and keep customers updated.
• Provide accurate information and suitable solutions to customer requirements and complaints.
• Gather and report customer feedback to management.
• Assist in evaluating and improving current customer service practices.

Data & Reporting

• Support the Key Accounts team with report preparation, data collection, and analysis.
• Maintain records of account activities and communications.
• Prepare documentation for fleet KPI reports and forecast key metrics.
• Monitor KPI trends and prepare performance reports for fleet customers.

Requirements

• Diploma in Business, Operations Management, Logistics, or a related field.
• Strong attention to detail and organizational skills.
• Proficiency in Microsoft Excel; familiarity with reporting tools is a plus.
• Excellent communication and customer service skills.
• Ability to collaborate across teams and handle multiple tasks.

About the Company

As part of the Jardine Cycle & Carriage Group, C&C is a leading automotive group in Singapore, retailing brands like Mercedes-Benz, Mitsubishi, Kia, and Citroën. Established in 1899, we have grown into a major player in the automotive industry, committed to creating exceptional journeys for our customers and employees. We have received numerous awards for our people practices and workplace environment, emphasizing our dedication to employee experience and excellence.

Interested in a career with us? Contact us to learn more. You will be notified if shortlisted. By applying, you consent to the collection and use of your data for recruitment purposes.