Advisor - Customer Service (Alexandra Service Centre)

Cycle & Carriage Industries Pte Ltd; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

Ein etabliertes Unternehmen in der Automobilbranche sucht einen engagierten Kundenserviceberater, der Teil eines dynamischen Teams wird. In dieser Rolle sind Sie verantwortlich für die Betreuung der Kundenanfragen und die Sicherstellung einer hohen Kundenzufriedenheit. Sie werden die Möglichkeit haben, Ihre Kommunikationsfähigkeiten zu nutzen und Lösungen für Kundenprobleme zu finden, während Sie gleichzeitig wertvolle Erfahrungen in einem respektvollen und unterstützenden Arbeitsumfeld sammeln. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem innovativen Unternehmen arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Mindestens 2 Jahre Erfahrung im Kundenservice, vorzugsweise in der Automobilbranche.
• Starke Neigung zur Erreichung der Kundenzufriedenheit durch exzellenten Service.

Responsibilities

• Bearbeitung von Kundenanfragen und Beschwerden über verschiedene Kanäle.
• Aufbau nachhaltiger Beziehungen und Vertrauen zu den Kunden.

Skills

Kundenservice

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Education

GCE 'O' Levels

NITEC in Automotive Technology

Job description

Joining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working together. We recognize your performance in both tangible and intangible ways, by providing you development opportunities and making you feel respected.

The Opportunity

We are looking for a dedicated Adviser - Customer Service to be part of our customer service team. You will be part of our highly customer-centric team, attending to the needs and requirements of our clientele to achieve high levels of customer happiness. Being in a dynamic environment, you are expected to adapt, pick up, and apply new skills and knowledge which will be necessary for your success in this role.

Responsibilities:

1. Attend to customers' requests for bookings, enquiries, and complaints through various channels, in a timely manner.
2. Communicate with customers to establish the service or repair needs for their vehicles and translate these job requirements into comprehensive quotations for their agreement. Promote service packages and downstream products effectively.
3. Build sustainable relationships and trust with the customers and really commit to increasing customers' engagement level.
4. Follow-up with the workshop on pending jobs to ensure adherence to completion timelines, and keep customers updated on the status of their vehicles.
5. Provide accurate and valid information with appropriate solutions and alternatives to handle customers' requirements and complaints.
6. Capture customers' feedback on the service levels, and present findings for Management's review.
7. Assist the Customer Service Manager in evaluating and improving the current practices and processes. Ensure compliance with company policies and safety regulations.

Requirements:

1. GCE 'O' Levels / NITEC in Automotive Technology.
2. At least 2 years of customer service experience, preferably in the automotive industry.
3. Strong inclination to achieve customer satisfaction through delivering excellent service.
4. Excellent communication skills and enjoys interacting with multiple stakeholders to derive solutions for customer issues.

About the Company

A member of the Jardine Cycle & Carriage Group, C&C is one of the leading automotive groups in Singapore. We started out in 1899 as a trader in nutmegs and other sundries. Over more than 100 years, we have grown to become a major player in the automotive industry in Singapore, retailing Mercedes-Benz, Mitsubishi, Kia, and Citroën passenger cars and commercial vehicles.

At Cycle & Carriage, it is more than just the recognition we have earned as a leader in its class. "Exceptional Journeys" encapsulates our passion for our existence. We bring together high-performing team members and technical excellence to create people-focused experiences that consistently exceed expectations. Whether it is a customer we serve, an employee we engage, or a brand we carry, we aim to support them in creating exceptional journeys for themselves.

We are committed to being an Employer of Choice in the countries we operate in. Our efforts have been recognized through various awards, including:

• HR Asia's Best Companies to Work Platinum Award in 2024 (10th consecutive year)
• Happiest Workplace Award 2024
• Finalist in HR Excellence Awards 2016 for Recruitment and Leadership Development
• Winner of the Innovative Talent Acquisition Strategy Award in the Jardine Matheson HR Conference 2016
• Winner of Excellence In Innovative Use of HR Technology in HR Excellence Awards 2017
• Singapore Health Award by the Health Promotion Board
• Jardine Matheson HR Conference 2017: Best Employer Brand, Best Work-Life Balance, and Best HR Team Awards
• Jardine Matheson HR Conference 2018: Excellence in Employee Transformation
• HR Excellence Award 2019: Bronze for Excellence in HR Innovation

We prioritize employee experience and are eager to discuss your career aspirations. Connect with us to find out more.

(You will be notified if shortlisted. By submitting your application, you consent to the collection, use, and disclosure of your personal data by Jardine Cycle & Carriage Limited and its subsidiaries and affiliates for the purpose of assessing your application.)