Admissions Counsellor (Post graduate programmes)

MANCHESTER WORLDWIDE INSTITUTE OF HIGHER EDUCATION (SOUTH EAST ASIA) PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading education institute in Singapore is seeking an Admissions Counsellor for postgraduate programmes. The role involves promoting programs through telemarketing and engaging with prospective students throughout the admissions process. Ideal candidates should have sales or admissions experience and be proficient in CRM systems. This position offers opportunities for career growth within the organisation.

Qualifications

• Proven experience in telemarketing, sales, or admissions counselling, preferably in the education sector.
• Familiarity with admissions processes and document handling.

Responsibilities

• Conduct telemarketing activities, including cold calls and WhatsApp follow-ups, to promote postgraduate programs.
• Manage inquiries from prospective students, providing detailed information about program offerings.
• Use CRM systems to track interactions and maintain accurate records of prospects.
• Upload application forms and assist students in completing the admissions process.
• Achieve admissions targets through strategic follow-ups and personalised engagement.

Skills

Telemarketing experience

CRM proficiency

Strong communication skills

Results-oriented

Organised and detail-oriented

Education

Bachelor’s degree preferred

Tools

CRM systems

WhatsApp for Business

Job description

1. JOB DESCRIPTION

Job Title

Admissions Counsellor (Post-graduate programmes)

Occupation

SALES & MARKETING EXECUTIVE (EXCLUDING FOOD & BEVERAGE SERVICES)

Job Description & Requirements

JOB DESCRIPTION

Job Title:

Admissions Counsellor (Post-graduate programmes)

Job Description & Requirements:

We are seeking an enthusiastic Admissions Counsellor to promote our part-time postgraduate programmes through telemarketing, WhatsApp follow-ups, CRM management, and personalised engagement with prospective students. In this dynamic role, you will guide potential candidates through the admissions process, from initial inquiries to application submission, ensuring a seamless experience.A successful Admissions Counsellor must be personable, organised, and results-driven, with the ability to connect with prospective students and address their needs effectively. The ideal candidate will demonstrate patience, adaptability, and professionalism in handling inquiries and concerns.The goal is to contribute to the success of our postgraduate programmes by expanding outreach and supporting prospective students throughout their journey.

Responsibilities

• Conduct telemarketing activities, including cold calls and WhatsApp follow-ups, to promote postgraduate programs.
• Manage inquiries from prospective students, providing detailed information about program offerings, application requirements, and career benefits.
• Use CRM systems to track interactions, schedule follow-ups, and maintain accurate records of prospects.
• Upload application forms, review submissions, and assist students in completing the admissions process.
• Collaborate with team members to provide timely responses and ensure applications progress smoothly.
• Send collaterals such as brochures, program guides, and application links via WhatsApp or email.
• Address concerns, resolve complaints, and maintain the university's professional reputation.
• Achieve admissions targets through strategic follow-ups and personalised engagement.
• Provide feedback to enhance marketing strategies and program offerings.

Requirements and Skills

• Proven experience in telemarketing, sales, or admissions counselling, preferably in the education sector.
• Proficient in using CRM systems, WhatsApp for business, and other communication tools.
• Strong communication and interpersonal skills, with the ability to build rapport across various platforms.
• Results-oriented, with a proven track record of meeting or exceeding targets.
• Organised and detail-oriented, capable of managing multiple tasks and timelines.
• Familiarity with admissions processes and document handling.
• A Bachelor’s degree is preferred; additional certifications in sales or marketing are a plus.

Career Progression
This role offers opportunities for growth within the SE Asia’s admissions or related departments, including event management and marketing.