Admissions and Recruitment Officer

Curtin Education Centre Pte Ltd; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

A leading educational institution in Singapore seeks an Admissions and Recruitment Officer to provide expert support for applicants. The role involves coordinating application processes, ensuring compliance with educational standards, and maintaining effective communication with students and education agents. The ideal candidate will have strong organizational and interpersonal skills, with a commitment to delivering high-quality service.

Qualifications

• Significant work experience within the education industry or related area.
• Understanding of Singapore and Australia tertiary education systems.
• Ability to manage a high volume of tasks efficiently.

Responsibilities

• Maintain knowledge of international qualifications and regulatory requirements.
• Assess applications and generate Letters of Offer.
• Liaise with education agents and manage inquiries.

Skills

Communication

Interpersonal Skills

Organizational Skills

Customer Service

Problem Solving

Education

Relevant qualifications in education or related area

Tools

Student Management Systems

Job description

The Admissions and Recruitment Officer provides expert assistance in relation to applicants and entry requirements to education agents and students. This involves entering applicant data, processing applications and ensuring that excellent customer service and quality standards are provided to key stakeholders.

Key Result Areas:

• Maintain up to date knowledge of changes in relation to international qualifications, education systems, institution credentials, credit precedents and regulatory requirements

• Assess applications from international and domestic applicants, generate Letters of Offer and issue and manage Student Contracts and relevant acceptance documents.

• Coordinate with the Marketing Manager with the Lead conversion process as appropriate

• Liaise with education agents onshore and offshore and Navitas Source Country Offices in regard to applications, visas, applicant information and enrolments such as:

- Implement interaction via phone and email

- Manage or respond to enquiries or applications from agents or direct applicants

- Identify and allocate applicant enquiries to agents

- Provide information packs to applicants

- Facilitate resolution of issues raised by agents

- Undertake Academic verification and confirm entry levels with University Partner as necessary

- Facilitate payments

• Update and maintain student records and contribute to alignment of systems/records with University partner

• Contribute to refinement of admissions guidelines as established in policy and procedure

• Develop and maintain strong, effective and enduring partner relationships with agents, University partner and Navitas stakeholders

• Participate in promotional activities as required

Qualifications and Selection Criteria

Essential:

i. Relevant qualifications and demonstrated work experience OR significant work experience within the education industry or related area

ii. An understanding of the Singapore and Australia tertiary education system as well as knowledge of or the ability to quickly acquire knowledge of, the regulatory framework relating to international students

iii. Excellent oral and written communication skills; strong interpersonal skills including the ability to deal effectively with clients by phone, e-mail and in person

iv. High level computer skills including an understanding of and experience in using various student management systems

v. Demonstrated commitment to the provision of a high quality client-focused service

vi. Demonstrated ability to manage a high volume of tasks with competing priorities in an organized manner and within strict deadlines

vii. Demonstrated written communication skills that enable the appointee to accurately and independently prepare basic written correspondence on a range of student admissions matters

viii. Demonstrated ability to work as a productive member of a team

Desirable:

i. Experience in processing applications

ii. Knowledge of admissions policies and procedures pertaining to administration and admission of undergraduate students, both local and international