Admission Exeutive (AfterSkool)

Geniebook Pte. Ltd.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading company in education is seeking a proactive individual to drive enrollment and enhance customer satisfaction at their Holland Village location. The role involves outreach, client management, and collaboration with teaching staff to ensure smooth operations and positive experiences for students and parents. Ideal candidates will have a background in customer service or sales, strong communication skills, and a passion for education.

Qualifications

• Proven experience in customer service, sales, or education-related roles.
• Strong communication and interpersonal skills.

Responsibilities

• Proactively reach out to potential customers to drive enrollment.
• Deliver exceptional customer service to foster client satisfaction.
• Collaborate with teaching staff to enhance students’ learning experiences.

Skills

Communication

Interpersonal Skills

Organizational Skills

Time Management

Customer Service

Sales

Proactivity

Tools

CRM Systems

Google Suite

Job description

Location: Holland Village (AfterSkool)
Working Hours/Days: Tuesday - Saturday (Weekday:10am - 7pm, Weekend: 9am - 6pm)

Job Responsibilities:

• Proactively reach out to potential customers to drive enrollment for the centre’s classes.
  
• Work with existing clients to identify growth opportunities and expand our footprint.
  
• Represent AfterSkool and promote our offerings at roadshows and other key enrolment drive events.
  
• Respond promptly to inbound enquiries, offering tailored solutions to customer needs.
  
• Deliver exceptional customer service to foster client satisfaction and loyalty; proactively manage student retention.
  
• Collaborate closely with teaching staff to ensure lesson operations run smoothly, enhancing students’ learning experiences and parents’ satisfaction.
  
• Maintain accurate records of customer details and interactions in our CRM and related spreadsheet systems.
  
• Support the Head of HR/Admin Department in ensuring the safety, security, orderliness and cleanliness of all our premises.
  
• Support other ad-hoc administrative duties required by the Centre.
  

Job Requirements:

• Proven experience in customer service, sales, or education-related roles.
  
• Strong communication and interpersonal skills, with the ability to build rapport quickly.
  
• Proactive, self-motivated, and goal-oriented, with a drive to achieve and exceed targets.
  
• Organised and detail-oriented, with excellent time management skills.
  
• Familiarity with CRM systems and Google Suite.
  
• Ability to work collaboratively across teams and adapt to a fast-paced environment.
  
• Passion for education and a commitment to enhancing student and parent experiences.