Admission Counsellor

Global Indian International School; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic leader for their Admissions team. This role involves guiding a dedicated team towards achieving enrolment targets, developing effective parent engagement strategies, and collaborating with various departments to enhance the admissions process. The successful candidate will thrive in a fast-paced environment, utilizing strong communication skills to build relationships with prospective parents and ensure a smooth onboarding experience for new students. If you are passionate about education and eager to make a significant impact, this opportunity is perfect for you.

Qualifications

• Strong communication skills are essential for engaging with parents and stakeholders.
• Ability to thrive in a fast-paced environment is crucial for success.

Responsibilities

• Lead the Admissions team in prospecting and nurturing potential students.
• Collaborate with marketing to develop strategies for increasing enrolment.

Skills

Verbal Communication

Written Communication

Ability to Work Under Pressure

Job description

Responsibilities

1. Leadership:
2. Leads the prospecting, nurturing and closing process in the Admissions team.
3. Supervises, develops and provides guidance to the Business Development Managers, Admissions Executive and Customer Relations Officers/ Parent Liaison Officers.

Financial:

1. Manages operations to hit performance metrics for the Admissions team in the campus.

Functional:

1. Works closely with the Admissions Head to understand monthly targets, tracks the monthly targets for the team, and works towards the achievement of these targets.
2. Collaborates with the Marketing and Academics teams to develop strategies to increase enrolment numbers.
3. Develops parent engagement strategies to quickly and effectively build relationships with prospective parents.
4. Assists in the planning and organizing of various programmes and activities in the campus, such as Open House, parent-teacher events, orientation, etc.
5. Able to understand the key pain points and drivers of prospective parents, and align the school’s offerings to their needs.
6. Monitors the offline and online channels for leads and follows up with prospective parents (e.g. one-to-one counselling for offline channels, quick response to emails and web queries for online channels or tele conversations, etc.).
7. Reviews the effectiveness of the various channels and shares feedback with the Admissions Head.
8. Acts at the first point of contact, guides new parents through the Admissions process (e.g. documents, scholarships, admissions fees, etc.), the transition to the MyGIIS tool for future communications, and conducts onboarding for new students.
9. Keeps abreast of competitor offerings.

Interaction:

1. Conducts presentations during Admission events, such as the Open House, and addresses enquiries from parents.
2. Maintains networks and relationships with internal and external partners at the working level to keep abreast of the current industry climate and macroeconomic trends.

People Focus:

1. Collaborates proactively with Human Resource to continuously increase competency within the campus admissions team to meet future organisations needs through the development and recruitment of talent.
2. Assists in the recruitment, selection, orientation, and training of employees in the campus admissions team.

Skills Description:

1. Strong verbal and written communication skills.
2. Ability to work in a fast-paced, high-pressure environment.
3. Working Days: 5.5 days per week.
4. Location: Onsite.