Administrator support

TNG ALLIANCE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A customer service company in Singapore seeks a dedicated individual to manage incoming communications and enhance customer satisfaction. Responsibilities include handling calls, scheduling technician jobs, and liaising with key personnel. Applicants should have excellent organizational and communication skills, be proficient with CRM systems, and be able to work as a part of a team. Knowledge of home appliances is a plus.

Qualifications

• Strong organizational skills are essential.
• Ability to effectively communicate verbally and in writing.
• Knowledge of CRM systems and proficiency in Google Sheets.

Responsibilities

• Handle incoming calls and walk-in customers.
• Manage communication through various platforms.
• Schedule technician jobs and liaise with brands.

Skills

Organizational skills

Verbal communication

Written communication

Teamwork

Tools

CRM software

Google Sheets

Job description

We welcome you to join our friendly-working environment!

A company that emphasize on work-life balance

Job Description:

• Handles incoming calls and walk-in customers with the intent of providing customer satisfaction, retention and extending contact to sell new or additional products or services
• Manage incoming phone calls, emails, messages and chats on social media platform
• Scheduling technicians job
• Liasing with brands key personnel
• Data-Entry completed jobs
• Ad-hoc assignments

Requirements:

• Organizational skills
• Telecommunication skills - verbal and written
• Computer literate, CRM, google sheets
• Leadership skills for handling both customer and team relationships
• Basic knowledge of home appliances usage
• Able to work as a team
• Prefably able to communicate in chinese with customer

5.5 working days/ week ( alternate saturday off days within staffs upon confirmation)