Administrative Manager

Housing and Development Board; Singapore; On-site; SGD 50,000 - 75,000; Full time

Job summary

A leading public housing authority in Singapore is seeking an Administrative Manager. This role involves overseeing communication strategies, managing customer relations, and ensuring effective administrative functions. Qualified candidates should possess strong analytical skills, proficiency in Microsoft Office, and a customer-centric approach. Join this dynamic environment and contribute to enhancing the quality of life for Singaporeans.

Qualifications

• Strong analytical and decision-making abilities.
• Excellent interpersonal, writing, and communication skills.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).

Responsibilities

• Oversee communication and engagement strategy, including drafting internal circulars.
• Manage customer relations and aid in assessing eligibility for HDB flats.
• Coordinate administrative functions like report preparation and liaising with agencies.

Skills

Analytical

Interpersonal Communication

Decision-making

Organizational Skills

Attention to Detail

Tools

Microsoft Office

Job description

What the role is:

Administrative Manager

What you will be working on:

You will oversee the group's communication and engagement strategy, including planning, drafting, and disseminating internal circulars. Your role includes managing assets and championing good procurement and payment procedures. You will support budget planning and control processes while providing assistance for Whole-of-Government Information and Communications Technology related matters. The role involves coordinating administrative functions such as preparing reports, presentations, and other documents. Your work will require you to liaise with both internal and external customers.

During your employment, you may also be rotated to take on the role of a Customer Relations Manager, to deliver quality services to applicants and residents of HDB flats and facilitate home ownership. You will be involved in assessing applicants’ eligibility to buy a new/resale HDB flat, receive CPF housing grants, and take an HDB housing loan, providing guidance towards informed housing and prudent financing decisions or processing of the sale or resale transactions of HDB flats. You will assess and respond to appeals from customers who deviate from the eligibility conditions to buy an HDB flat, prepare case reports, and draft submissions for management’s consideration for deserving cases. Your duties also include the day-to-day liaison with applicants/residents, solicitors, and relevant agencies.

What we are looking for:

You should have a keen eye for detail, strong analytical and decision-making abilities, and excellent interpersonal, writing, and communication skills. As a good team player, you must be able to build rapport at all levels while maintaining a customer-service mindset and working independently. The role requires proficiency in Microsoft Office applications (Word, Excel, PowerPoint), strong organisational skills, and keen attention to deadlines. Successful candidates will be offered a 1+1 year contract. All applicants will be notified on whether they are shortlisted for the position within 4 weeks of the closing date of this job posting.

About Housing and Development Board

We are Singapore's public housing authority and a statutory board under the Ministry of National Development. We take pride in creating homes and towns that form a quality living environment for the young and old. Throughout the years, our continuous innovation and upgrading programmes have ensured that the heartland remains our cherished home. Join us in making a difference to the heartlands and communities that matter to us. Take on the challenge of shaping the nation’s skyline and landscape. With the wide range of opportunities available in HDB, you play an integral part in redefining the future of public housing and improving the lives of Singaporeans.