Administrative Executive (Customer Services Centre)

Housing and Development Board; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

The Housing and Development Board is seeking a Customer Service Executive to assist flat buyers and sellers throughout their ownership journeys. In this role, you will provide advice on policies regarding new and resale flats, promote digital platforms, and ensure a positive customer experience. Ideal candidates should possess strong communication skills and a customer-centric attitude.

Qualifications

• Good interpersonal, verbal and written communication skills.
• Customer-centric mindset with a positive attitude.
• Meticulous and able to work independently.
• Resourceful and able to manage diverse customer needs.

Responsibilities

• Provide advice on flat purchase and resale processes via multiple communication channels.
• Promote HDB's digital platforms and ensure positive service experience.
• Document inquiries and engage in process improvement initiatives.

Skills

Interpersonal skills

Verbal communication

Written communication

Customer-centric mindset

Positive attitude

Meticulousness

Resourcefulness

Job description

What the role is:

As a Customer Service Executive in the Home Ownership Eligibility Department of HDB, you will be part of the team that guides flat buyers and sellers in their respective home ownership journeys by meeting their information needs and addressing their queries with empathy.

What you will be working on:

• Provide advice on the policies and processes for the purchase of new flats, sale/ purchase of resale flats and application for HDB housing loan via call, email or text messaging• Promote and guide the public on the use of HDB’s digital platforms and e-Services• Deliver positive service experience, address queries effectively and accurately as well as escalate requests for prompt resolution if needed• Document enquiries succinctly for reporting and analysis• Work as a team to ensure key performance indicators and service standards are met• Engage actively in initiatives for process improvements• Any other duties assigned

What we are looking for:

• Possess good interpersonal, verbal and written communication skills• Have a customer-centric mindset, with a positive attitude• Be meticulous and able to work independently• Be resourceful, and able to manage the needs of diverse customer profiles* Experience in customer service or call centre will have an added advantageSuccessful candidates will be offered a 1+1 year contract.All applicants will be notified on whether they are shortlisted for the position within 4 weeks of the closing date of this job posting.

About Housing and Development Board

We are Singapore's public housing authority and a statutory board under the Ministry of National Development. We take pride in creating homes and towns that form a quality living environment for the young and old. Throughout the years, our continuous innovation and upgrading programmes have ensured that the heartland remain our cherished home.Join us in making a difference to the heartlands and communities that matter to us. Take on the challenge of shaping the nation’s skyline and landscape. With the wide range of opportunities available in HDB, you play an integral part in redefining the future of public housing and improving the lives of Singaporeans.