Administrative Executive

Ingeus Pte. Ltd.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A client services firm in Singapore is hiring a candidate to manage the onboarding process for clients and perform various administrative tasks. The role requires strong Microsoft Office skills, attention to detail, and the ability to work independently as well as part of a team. Candidates must hold at least a diploma in any discipline and possess good communication skills. This position aims to enhance client experience through effective administrative support.

Qualifications

• Excellent attention to detail and a methodical approach to tasks.
• Strong skills in Microsoft Office, particularly Excel.
• Experience in data security processes.

Responsibilities

• Manage the onboarding process for clients.
• Liaise with clients via email and phone.
• Conduct weekly system audits for data quality.

Skills

Attention to detail

Microsoft Office proficiency

Strong communication skills

Ability to work under pressure

Education

Diploma or equivalent

Job description

Job Description

• Responsible for the Onboarding Process for Ingeus Clients which entails working closely with our clients to get them ready for the planned coaching sessions. This also requires you, to work with your Manager and others, to find better creative ways to get your work done more efficiently

• Play a key role in some of the client process administration efforts – work with stakeholders and coaches to facilitate the process

• Provide reception cover including meeting and greeting clients and visitors

• Receive referrals and manage referral allocation and booking

• Undertake general administrative tasks to support the Management Team

• To conduct weekly system audits to drive data accuracy and quality

• To highlight any missing or inaccurate data to management and teams

• Develop and update operational and system standard operating procedures

• Responsible for collecting documents from clients.

• Liaising with clients over email and by phone

• Reviewing compliance of documents

• Uploading and categorising documents using the company system

• To support with ad-hoc systems reporting

Requirements

• Warm engaging personality

• Applicant must be at least a Diploma/ equivalent holder in any discipline

• Excellent Microsoft Office skills, especially Excel

• Strong and demonstrable attention to detail with a methodical approach to task completion

• Experience in data security processes and policies

• Ability to work independently as well in a team

• Strong written and verbal communication skills

• Experience of working in a data entry role

• Able to work under pressure to meet deadlines