Administrative Executive

OpenRice Singapore Pte Ltd; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading company in the F&B industry is seeking an Admin Executive to enhance client relationships and ensure satisfaction. The role involves client inquiries, account management, and collaborating with internal teams to deliver effective solutions. Candidates should possess a diploma in business or hospitality with strong communication skills, aiming for a rewarding career in client services.

Benefits

Supportive and collaborative work environment

Fixed office hours (no shifts or weekends)

Opportunity to develop soft skills

Qualifications

• Proven experience in client servicing or account management, preferably in hospitality or F&B.
• Ability to work independently and in a team.
• Fluency in English; Mandarin/Cantonese proficiency is an advantage.

Responsibilities

• Serve as the primary point of contact for clients.
• Assist clients in optimizing their presence on OpenRice.
• Conduct regular check-ins with clients to maintain relationships.

Skills

Communication

Problem-solving

Interpersonal skills

Customer-centric mindset

Education

Minimum Diploma in Business Administration

Hospitality or related field

Tools

MS Office

CRM software

Job description

As a Admin Executive, you will play a pivotal role in maintaining and enhancing our relationships with clients. You will be responsible for ensuring client satisfaction, addressing inquiries, and providing support to ensure their success on our platform.

Key Responsibilities:

Serve as the primary point of contact for clients, addressing their needs and ensuring their satisfaction

Handle client inquiries and resolve issues promptly and effectively

Assist clients in optimizing their presence on OpenRice by providing guidance on using our platform and leveraging our services

Collaborate with internal teams to deliver solutions that meet client needs

Manage client accounts, ensuring accurate information and up-to-date listings

Gather client feedback and provide insights to improve our services and offerings

Conduct regular check-ins with clients to maintain strong relationships and identify growth opportunities

Support the sales team in client onboarding and training processes

Prepare reports and presentations for client meetings

Qualifications:

Minimum Diploma in Business Administration, Hospitality, or related field

Proven experience in client servicing, account management, or customer support, preferably in the hospitality or F&B industry

Excellent communication and interpersonal skills

Strong problem-solving abilities and a customer-centric mindset

Ability to work independently and as part of a team in a fast-paced environment

Proficiency in MS Office and CRM software

Fluency in English; Proficiency in Mandarin/Cantonese is a strong advantage to liaise with Mandarin/Cantonese-speaking counterparts

What We Offer

• A supportive, collaborative work environment.

• Fixed office hours (no shifts or weekends)

• Develop soft skills (communication, organization, multitasking)

How to Apply:

If you are passionate about client service and eager to contribute to the success of our clients, we would love to hear from you. Please send your resume and a cover letter detailing your experience and why you would be a great fit for this role to [e-mail]