Administrative Assistant (Underwriting Commercial Lines)

Tokio Marine General Insurance; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading insurance firm is seeking a dedicated customer service representative to manage client enquiries and processing of policies. Ideal candidates will hold a diploma or GCE O Level, with fresh graduates encouraged to apply. Training for the Certificate in General Insurance is available. The role offers competitive remuneration and an engaging work environment.

Benefits

Attractive remuneration package

Bonus opportunities

Qualifications

• Diploma holders, GCE O Level or related discipline.
• Fresh entry from ITE/Polytechnics is welcome.
• Preferably with a minimum of 1 year working experience.

Responsibilities

• Provide customer service to clients on policy inquiries.
• Process and issue policies and endorsements.
• Ensure accuracy of renewal notices and claims summaries.

Skills

Interpersonal skills

Communication skills

Attention to detail

Education

Diploma or GCE O Level

Job description

Responsibilities:

1. Provide customer service to clients on the general enquiries pertaining to clients’ policies;
2. Create and modify client/agent codes and updating of clients’ information in the system;
3. Process and issue policies /endorsements;
4. Check all policies and endorsements processed;
5. Prepare cover letters to attach to policies for dispatch to clients;
6. Prepare draft policy clauses and endorsements;
7. Responsible for ensuring the accuracy of renewal notices, claims statistics and summary of insurance for review;
8. Sort renewal notices and extract policy files for renewals due, prepare claims statistics and summary of insurance;
9. Support the maintenance of an effective policy and/or document filing system by ensuring the proper filing endorsement copies faxed by clients are being filed together with office copy;
10. Ensure policy jacket’s accuracy and sufficient stocks are in place;
11. Other duties and assignments that may be instructed by the superior from time to time.

Requirements:

1. Diploma holders, GCE O Level or related discipline;
2. Fresh entry from ITE/Polytechnics is welcome;
3. Preferably with minimum 1 year working experience;
4. Prepare to take up Certificate In General Insurance (CGI) exam if required;
5. Willingness to learn and meticulous;
6. Possess good interpersonal and communications skills;
7. An attractive remuneration and bonus package will be offered to the successful candidate.