Administrative Assistant (Customer & Distribution Support)

HERON AIRBRIDGE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in Singapore is hiring a proactive Administrative Assistant to support customer operations and product distribution. In this role, you'll be the key contact for order updates, ensuring smooth delivery while providing excellent customer service. Ideal candidates will have solid experience in administrative support and a customer-first approach.

Qualifications

• 1–3 years experience in administrative, customer service, or logistics support role.
• Comfortable using shipping, CRM, and/or inventory systems.
• Customer-first mindset.

Responsibilities

• Coordinate orders and resolve delays.
• Serve as the main point of contact for customer inquiries.
• Maintain accurate records in order management systems.

Skills

Strong communication skills

Organised

Detail-oriented

Calm under pressure

Tools

Shipping systems

CRM systems

Inventory systems

Job description

We’re hiring a proactive, people-oriented Administrative Assistant to support our customers and product distribution team. This role coordinates orders, handles customer inquiries, and ensures smooth delivery from order to arrival. You’ll keep things running efficiently while providing responsive, professional customer service.

Key Responsibilities:

• Serve as the main point of contact for customer order updates, shipping inquiries, and delivery issues.
• Coordinate orders and resolve delays.
• Prepare and manage customer-facing documents.
• Maintain accurate records in order management systems and update customers on time.
• Support customer satisfaction by addressing complaints and escalating issues when needed.
• Monitor inventory availability to manage customer expectations and backorders proactively.
• Assist in gathering feedback and identifying trends in delivery or product issues.

Qualifications:

• 1–3 years of experience in an administrative, customer service, or logistics support role.
• Strong communication skills with a customer-first mindset.
• Organised, detail-oriented, and able to manage multiple priorities.
• Comfortable using shipping, CRM, and/or inventory systems.
• Able to remain calm and helpful under pressure.

Preferred:

• Experience working in a product-based business with direct customer interaction.