Administration Support (IT Reporting)

NCS PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading technology services firm in Singapore is seeking an IT Infrastructure Support Specialist with 3-5 years of experience. The candidate should be proficient in Microsoft Office 365 and ServiceNow, with strong customer relationship skills. Responsibilities include reporting, documentation review, and User Access Management. This role offers the opportunity to contribute to meaningful projects in a dynamic environment.

Qualifications

• 3-5 years of working experience in IT Infrastructure Support.
• Proficient in Microsoft Office 365.
• Sound understanding of ITIL Foundation; ITIL certification is an advantage.

Responsibilities

• Prepare monthly, quarterly, and annual reports with Engineers and Security Officers.
• Review and re-baseline process documents and technical standards.
• Coordinate administrative matters related to the project.
• Process and resolve SRs through ServiceNow as per agreed SLAs.
• Perform User Access Management tasks.
• Execute common administrative tasks as defined.

Skills

IT Infrastructure Support

Microsoft Office 365

IT Service Management System (ServiceNow)

Customer relationship management

Excellent communication skills

Education

Degree / Diploma in a relevant field

Tools

ServiceNow

Job description

Overview

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

Responsibilities

• To prepare the monthly, quarterly and annual reports and conduct reviews of the report together with Engineers, TS Lead and Security Officers


• To work with respective Team Leads, SDM and Security officers to review and re-baseline all the process documents, hardening standards, technical standards and other documentation maintained by the agency


• Coordinate with the agency admin on any other administrative matters which is applicable to the project (ie. Staff movement, Submission of Security Clearance and Staff Exit Clearance).


• Process and resolve standard SRs through the designated ITSM system (ServiceNow) in accordance with the agreed SLA’s


• Perform User Access Management (UAM) which mainly includes the following (Provisioning/Deprovisioning/updating) of user accounts


• Execute common administrative tasks as defined and required by the agency

Qualifications

• 3-5 years of working experience in IT Infrastructure Support


• Proficient in Microsoft Office 365 (client), IT Service Management System (ServiceNow)


• Sound understanding of ITIL Foundation, ITIL certification is a strong advantage


• Good customer relationship management experience


• Excellent written, oral and presentation skills


• Degree / Diploma in a relevant field

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.