Admin/Receptionist- School

EXCELTECH COMPUTERS PTE. LTD.; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

EXCELTECH Computers PTE. LTD. seeks a Front Desk staff to support a school environment. You will answer calls, greet walk-ins, take messages and provide general information in a dynamic setting with high call volumes.

You will maintain student and parent records, liaise with teachers, and handle daily requests from parents, students, and vendors, providing first-level assistance and escalating when needed.

Qualifications

• Front desk experience preferred in a school or customer-service environment.
• Ability to handle calls and walk-in enquiries.

Responsibilities

• Answer phone calls, attend to walk-in visitors, take messages.
• Respond to enquiries and provide general information.
• Maintain customer-related information, e.g. phone logs.
• Communicate with teachers regarding parents' feedback/messages.
• Handle daily varied demands from parents, students, vendors.
• Render first-level assistance to walk-in students and escalate when beyond superficial cases.
• Assist students in times of need, e.g. lost & found; support sick or injured students.

Skills

Customer service

Communication

Phone handling

Multitasking

Job description

Manage Front Desk duties with customer service mindset meeting

the realist challenges and demands of a Primary/Secondary School setting

Answer phone calls, attend to walk-in visitors, takes messages,

responds to enquiries and provide general useful information (in a

dynamic environment where calls are volumous)

Maintain customer related information when required, eg phone log.

Communicate with teachers regarding parents’ feedback/ messages

from phone calls or walk-in parents

Handle daily varied demands and queries from parents/students/

vendors/saff etc

Render first level assistance to walk-in students’ needs including

sick and injured students. To upscale case to other colleagues in

the office immediately if it is beyond superficial cases

Handle/support situation when students’ vomit, soiled their clothes

Assist student in times of need, eg lost & found