Admin, Planning and Scheduling (Classroom)

NTUC LearningHub Pte Ltd; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A prominent educational provider in Singapore is looking for a resource coordinator to manage class scheduling, ensure timely administrative tasks, and perform data analysis to optimise resources. Candidates must have a Diploma, strong planning skills, and proficiency in Microsoft tools. Previous experience with Power BI or Tableau is preferred. This role involves stakeholder management and contributing to continuous improvements in services.

Qualifications

• Minimum Diploma qualifications required.
• Good planning and coordination skills are essential.
• Proficient in Microsoft Excel and Outlook.

Responsibilities

• Coordinate resources to schedule classes.
• Ensure administrative activities are completed timely.
• Perform data-driven analysis to optimise resources.
• Manage stakeholders effectively.
• Support product and services improvements.

Skills

Planning and coordination skills

Proficient in Microsoft Excel

Proficient in Outlook

Team player

Analytical skills

Education

Diploma qualifications

Tools

Power BI

Tableau

Microsoft Power Platforms (Power Automate, Power Apps, SharePoint)

Job description

Coordinate resources such as Classrooms, Trainers and Equipment/Props to schedule classes so classes can be conducted:

• Schedule classes throughout the year for each product type under their purview.

• Coordinate resources (e.g. venue/license/trainers/equip) to schedule classes.

• Track and monitor enrolment rates.

• Respond, monitor and follow up on un-planned scheduling requests.

• Monitor and report on utilisation rate, cancellations and sufficiency of capacity.

• Work with stakeholders to inform learners on class postponement or cancellations.

Ensure administrative activities are completed timely:

• Course code creation in the system.

• Processing of payment to Trainers (honorarium) and Partnership Fees.

• Assignment/Un-assignment of Zoom licenses to virtual-led Trainers.

• Submit any reports (as required)

Perform data-driven analysis to support stakeholders in optimise resources:

• Classify courses based on slow/fast movers, and evergreen demand.

• Analyse trends to determine sufficiency of resources/capacity.

• Analyse trends to determine and optimise utilisation by time periods and venues.

• Perform cost-benefit analysis to prioritise resource allocations.

• Perform forecasting to ensure schedules closely matches market demand.

Manage Stakeholders

• Participate in weekly class review discussions.

• Review S&OP data trends to advise Product Managers on adjusting schedules.

• Communicate with stakeholders to provide prompt and relevant updates.

• Review feedback from internal stakeholders on planning and scheduling improvements

Support Product and Services Improvements

• Conduct frequent reviews of trainer and equipment availability with Heads of Product.

• Conduct frequent reviews of classroom capacity with Head of Planning & Scheduling.

• Conduct frequent reviews of customer needs with Account or Sales Managers.

• Provide feedback to internal stakeholders.on venues, service delivery and trainers.

• Provide feedback to internal stakeholders on take-up rates and cancellations.

Requirements

• Minimum Diploma qualifications

• Good planning and coordination skills.

• Proficient in Microsoft Excel and Outlook.

• Team player.

• Other Preferred Attributes:

  • Prior experience reading/analysing reports from Power BI or Tableau.

  • Prior experience using Microsoft Power Platforms (Power Automate, Power Apps, SharePoint).