Admin Officer

GRINWEIV ALLIANCE PTE LTD; Singapore; On-site; SGD 27,900 - 40,176; Full time

Benefits offered by this job

AWS bonus

Medical benefits

Annual leave

Career development opportunities

Friendly environment

Job summary

GRINWEIV ALLIANCE PTE LTD in Singapore is seeking an Administrative/Customer Service Officer to handle enquiries, liaise with insurers, and prepare policy documents. You will assist customers with claims and ensure timely follow-up, while performing data entry and record management to support smooth insurance operations.

Applicants should have GCE O-Level or equivalent, strong MS Word/Excel skills, and good communication abilities in Mandarin.

Qualifications

• Minimum GCE 'O' Level or equivalent.
• Proficient in Microsoft Office applications (Word and Excel).
• 1–2 years of administrative or customer service experience preferred.
• Fresh candidates welcome to apply.

Responsibilities

• Provide professional customer service handling enquiries relating to general insurance policies.
• Liaise with insurers to obtain quotations, process new business, renewals, endorsements, and policy documentation.
• Assist customers with insurance claims and ensure timely follow-up.
• Handle incoming phone calls, emails, and general insurance enquiries.
• Perform administrative duties including data entry, document preparation, filing, and record management.
• Ensure accurate and timely processing of insurance documentation.
• Support the team with other administrative and operational tasks.

Skills

MS Office

Data entry

Communication

Mandarin

Education

O-level

Tools

Microsoft Word

Microsoft Excel

Job description

Job Responsibilities

• Provide professional customer service by handling enquiries relating to general insurance policies.

• Liaise with insurers to obtain quotations, process new business, renewals, endorsements, cancellations, and policy documentation.

• Assist customers with insurance claims and ensure timely follow-up.

• Handle incoming phone calls, emails, and general insurance enquiries.

• Perform administrative duties, including data entry, document preparation, filing, and record management.

• Ensure accurate and timely processing of insurance documentation.

• Support the team with other administrative and operational tasks as assigned.

Job Requirements

• Minimum GCE "O" Level or equivalent.

• Proficient in Microsoft Office applications (Word and Excel).

• 1–2 years of administrative or customer service experience is preferred.

• Fresh candidates with a positive attitude and willingness to learn are encouraged to apply.

• General Insurance certifications (BCP, PGI, ComGI, HI or equivalent) will be an advantage.

• Good communication and interpersonal skills.

• Ability to communicate in Mandarin (spoken and written) to liaise with Mandarin-speaking clients via phone and email.

• Responsible, organised, and able to work independently in a fast-paced environment.

Benefits

• AWS and performance bonus.

• Medical and annual leave benefits.

• Stable career in the insurance industry.

• On-the-job training and career development opportunities.

• Friendly and supportive working environment.

• Open to Singaporeans and eligible Malaysian Work Permit holders.